Senior Analyst, UKG Pro Workforce Management - Ardent Health Services

Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare’s Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably’s Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

We have an exciting opportunity to join our information technology team as a Senior Analyst, UKG Pro Workforce Management. 

POSITION SUMMARY

The overall responsibility of the Senior Analyst, UKG Pro Workforce Management is to provide client support, perform analysis, design, configuration, testing, documentation and roll–out of technologies to meet Ardent’s enterprise needs. Lead designated projects within the UKG Pro WFM environment. Additional responsibilities include but are not limited to: developing system strategies with management and other stakeholders, conducting business needs analyses, identifying and mitigating project risks, supporting the application users and assisting in the implementation of application projects.

• Provide support to end users of the UKG Pro WFM system by diagnosing, resolving and documenting application errors.
• Operate as Subject Matter Expert (SME) for the UKG Pro WFM implementation.
• Assist with assessing upcoming UKG Pro WFM releases for enhancements and new functionality. Assists in the testing, deployment, and stabilization of these releases
• Provide UKG Pro WFM reporting support to the Payroll, Nursing, Accounting and Finance teams
• Perform tasks in accordance with IT project plans
• Participate in support skills improvement activities including co-worker cross training, attending training classes, and reviewing application related documentation
• Work with IT Security to identify, implement and maintain security measures in order to protect data, software, and hardware
• Follow change management processes for all changes to production systems
• Prioritize and complete assigned tasks while reporting progress or escalating problems to management
• Monitor, research, and address trends related to reported problems
• Independently plan, coordinate, and monitor the development, evaluation, and implementation of complex information systems projects

Education and Experience: 

• Bachelor’s Degree (Computer Science) or equivalent experience
• 5+ years of Kronos/Dimensions/Pro WFM system support experience
• Healthcare experience preferred
• Interface experience a plus
• Boomi experience a plus
• Design, configuration and testing experience with UKG Pro WFM

Knowledge, Skills and Abilities: 

• Demonstrate strong understanding of integration concepts including interfaces and other data transfer or flow methodologies
• Ability to stay engaged professionally and positively when working with user and vendor community
• Demonstrate strong project management skills
• Ability to perform afterhours remote system support as a member of an on-call group
• Technology aptitude and learning ability
• High level of accountability and ability to work independently
• Flexible with the ability to lead multiple projects and prioritize tasks as necessary
• Customer Service oriented
• Ability to be productive in a team environment
• Project Management skills, knowledge and experience
• Strong analytical skills
• Critical thinking skills for resolving system, application, or process problems
• Strong organization, customer service and time management skills
• Excellent communication skills, written and verbal
• Strong interpersonal, communication and customer services skills
• Strong attention to detail
• Self-motivated and eager to learn
• Possess a high degree of integrity and trust along with the ability to work independently
• Possess an understanding of Desktop applications, Inter/Intranet applications, and email
• Strong leadership and motivational skills