Senior Assistant Property Manager | MAA Gateway - Mid-America Apartment Communities (MAA)

Job Summary

The Senior Assistant Property Manager (APM) reports to the Senior Property Manager and supports the operations and financial performance of multiple assigned apartment communities operating as a singular entity for MAA.  The Senior APM frequently operates independently to provides team leadership and supervision to others as an extension of the Senior Property Manager. Primary responsibilities include leasing office management and support; customer service with current and prospective residents; inspecting property landscape and apartment units; leasing apartments and renewals; collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits. 

The successful candidate will embody and work to reinforce MAA’s Core Values throughout all aspects of MAA.  Those values include:

• Appreciating the uniqueness of each individual

• Communicating openly and with integrity

• Embracing opportunities

• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Provides team leadership and supervision in coordination with and as an extension of the Senior Property Manager of multiple properties.Provides direction and guidance to support, coordinate, and facilitate leasing, resident retention, concessions, and customer service activities.Monitors and regularly reviews property performance metrics with Senior Property Manager and team.

• Ensures leasing office management practices adhere to MAA policies and procedures.Provides on the job training and coaching to team members as needed.Contributes to the recruitment, selection, and onboarding of new staff.Monitors and offers input on team performance for continuous improvement.

• Facilitates the resolution of resident customer service requests and issues as a primary point of contact.Actively listens and engages residents to determine the root cause of issues, documents, and coordinates with property team to address.Follows up to ensure resolution of customer service issue.Coordinates and attends special events to promote resident relations and sense of community.

• Coordinates with office staff to perform leasing of units, including generating traffic and responding to leads generated through multiple channels.Showcases the value of residence at an MAA property by conducting tours, qualifying prospects, and closing sales.Obtains rental applications and deposits and ensures all resident files are maintained according to policy.

• Regularly inspects vacant units to assess needs for maintenance and repairs to ensure readiness for lease and occupancy.Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns; ensures resolution of defects and maintenance of quality property aesthetics.

• Ensures adherence to MAA policies and procedures, particularly safety regulations.Complies with MAA policies for reporting incidents.

• Collects rent from residents and posts into the Yardi system.May complete Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system.Processes all applicable deposits, rents, and other fees and ancillary revenues collected.

• Distributes renewal notices to current residents.Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.

• Contacts delinquent residents and communicates late notices and eviction notices.Adheres to company policies and procedures if rent is not received within a specified period.

• Supports Open Arms and other initiatives that demonstrate and enhance MAA corporate culture.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• 3-5 years of property management industry experience required.

• Customer service, leasing and collections experience required.

• For South Carolina locations, Property Manager (PM) or Property Manager in Charge (PMIC) license by the South Carolina Real Estate Commission required at hire or by the next professional examination and licensing opportunity. 

Preferred Qualifications

• Assistant Property Manager or equivalent experience strongly preferred.

• Supervisory/management experience strongly preferred.

• Bachelor’s degree preferred.

• Certified Apartment Manager (CAM) and/or NALP credential strongly preferred.

Knowledge, Skills, and Abilities

• Supervisory and leadership skills to provide on the job training, coaching, counseling, and delegation.

• Knowledge of general bookkeeping and accounting practices

• Knowledge of property management business procedures

• Customer service skills and conflict resolution skills to overcome objections and resolve issues.

• Organizational skills to maintain records and schedules.

• Knowledge of apartment management laws and regulations at the federal, state, and local levels

• Sales knowledge, skills, and abilities to sell products and services to new and existing customers.

• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.

• Skill and ability to communicate verbally clearly and concisely and in writing.

• Critical thinking and problem-solving skills

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint). Ability to learn and operate Yardi.

• Ability to maintain confidentiality and maintain appropriate discretion.

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.

• This job operates in a professional office environment with occasional exposure to outside weather conditions.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.