Senior Associate, Enterprise Services Risk Office - Capital One
Norfolk, VA
About the Job
Senior Associate, Enterprise Services Risk Office
Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.
We are hiring! The Enterprise Services Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products& Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech. As the risk team for Enterprise Services Risk, we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.
As a Risk Manager in Capital One’s Enterprise Services Risk (ESR), you will apply your risk management skills to the company’s Enterprise organization. You will partner across Enterprise Services, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. Your contributions will support one of Capital One’s key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of risks in an open and collaborative environment.
Responsibilities will include Governance activities for our Policies, Control Testing Remediation, Issues, Audit support, collaborating with our 1st line partners and supporting various other risk reporting activities for the department. This individual will also support our broader Enterprise Services Risk team in other governance requirements, including monthly and quarterly business reporting.Additional responsibilities will include managing our automation track and managing our process documentation.
This role involves the understanding of requirements related to our Enterprise Policy Program and a general understanding of Technology and Information Security. The ability to clearly communicate across various levels is imperative in this role. The successful candidate will have a challenging role in a dynamic and fast-paced environment requiring ability to multi-task and prioritize assignments appropriately.
Additional Responsibilities:
Building relationships with key stakeholders to ensure delivery of commitments
Effectively identify and solve problems independently in a constantly changing environment
Governance and monitoring of documents throughout their lifecycle
Advisor to business areas
Creation of process documentation
Creation of various monthly and quarterly reporting using Google suite of applications
Initiating and executing process improvements
Collaborating with our 2nd line partners to ensure understanding of program level changes
Managing multiple tasks independently to meet deadlines
Coordinating work between multiple areas and working on multiple projects simultaneously; leveraging/influencing business partners to drive results
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
Ability to communicate effectively with people across multiple levels
At least 1 year of experience in project, program, or process management
Preferred Qualifications:
Bachelor's degree or military experience
At least 1 year of experience supporting, partnering and interacting with internal stakeholders
2-3 years of experience in Business Process Management, Project Management, or Risk Management
2-3 years of experience in IT Risk Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).