Senior Associate, Market Operations & Customer Service - Nodal Exchange
Tysons Corner, VA 22182
About the Job
Description
Nodal Exchange, the largest power futures exchange in North America, is a derivatives exchange providing price, credit and liquidity risk management to participants. Nodal Exchange is a leader in innovation, having introduced the world’s largest sets of environmental and electric power futures and options contracts. All transactions on Nodal Exchange are cleared through its wholly owned subsidiary, Nodal Clear, using its award-winning portfolio-margining methodology. As leaders in innovation, Nodal Exchange and Nodal Clear have built in-house most of the trading and clearing platforms that fuel our business. Nodal Exchange is part of the EEX Group which is in turn part of the Deutsche Börse Group.
Nodal seeks talented and motivated applicants for the following role in Tyson’s Corner, VA (DC Metro area).
Key Responsibilities
Senior Associate, Market Operations & Customer Service-Key Responsibilities
This position will be very hands-on reporting to the Director, Market Operations & Customer Service. The Senior Associate will be responsible for:
- Owning operational processes and identifying opportunities for operational improvements through process improvements or automation
- Mentoring and training Junior Associates
- Monitoring live operational production environment with exceptional attention to detail
- Guiding trading participants and clearing members during the onboarding process
- Providing real time market surveillance, monitoring all trades that come into the exchange
- Actively engaging clients regarding operational processes and supporting technology
- Working closely with independent systems vendors (ISVs) to support new products and functionalities
- Becoming a subject matter expert to effectively partner with clients and internal departments on identifying the appropriate solution offerings
- Supporting daily, weekly, and monthly operational tasks
- Answering incoming calls and be able to professionally interact with customers
- Having a strong passion for financial markets with an emphasis on outstanding customer service and operational excellence, and a view towards competitive innovation in the commodity space
- Demonstrating an interest in learning and engaging in the latest technology that is crucial to support Nodal as a fully electronic organized marketplace.
- Working in rotating shifts within the team to provide coverage from 6am-8pm and providing on-call coverage outside those operating hours on a rotating basis. The core of operations takes place between 9-6 but the team provides earlier and later coverage through rotating shifts.
Requirements
- Bachelor’s degree or higher, in Business Administration or a STEM (Science Technology Engineering Math) discipline preferred
- 2-5 years of experience in customer facing role, ideally in financial services
- Enjoy working in a fast-paced team environment
- Strong communication and organizational skills
- Strong real-time problem-solving skills to diagnose technical and non-technical issues
- Proficient in MS Office
- Experience in options and futures products is a plus but not required
- Programming skills such as SQL, Python, or R are a plus but not required
Salary Range: $80,000 - $110,000 per year base salary, when annualized
Pay Transparency Notice: The salary range is based on the D.C. metro area, the successful candidate’s starting salary will vary depending on permissible, non-discriminatory factors including but not limited to qualifications, skills, and experience. Nodal also offers a wide range of benefits and perks for full-time employees, which may include target bonuses.
Benefits
Nodal Employee Benefits and Perks:https://nodalexchange.pinpointhq.com
Nodal Exchange, LLC does not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, physical or mental health, hairstyle, or any other characteristic protected by federal, state or local law with respect to recruitment, hiring, training, promotion, or in any other terms and conditions of employment. Nodal Exchange is an E-verify participant.
Source : Nodal Exchange