Senior Athletic Operations Associate, Ticket Sales - The George Washington University

I. JOB OVERVIEW

Job Description Summary:

The George Washington University Department of Athletics and Recreation actively engages our students, our campus community, our alumni, and our fans through the spirit of healthy living and competition. Located in the heart of our nation’s capital, this world-class university aspires to have a world-class athletics and recreation program. We are committed to building and sustaining a program that mirrors the overall excellence of the university, by providing students an unparalleled opportunity for achievement and engaging the larger community as we grow and cultivate the next generation of leaders.

Reporting to the Assistant Athletic Director, Ticket Sales & Operations, this individual will serve as an active member of the outbound ticket sales team for George Washington University Athletics. The Senior Athletic Operations Associate, Ticket Sales is responsible for selling a full menu of ticket options to athletic events.

Responsibilities include:

• Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for men’s and women’s basketball, baseball, volleyball, and gymnastics and makes follow-up calls to ticket holders who communicate concerns and issues they’ve experienced.
• Calls current and previous ticket buyers to execute renewal plans and strategies and cold-call new leads to generate sales.
• Cultivates current and past groups and new prospects to generate sales.
• Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
• Works all home basketball game days and other athletic home events as determined by the Assistant Athletics Director for Ticket Sales and Operations to service ticket buyers.
• Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls.
• Provides superior customer service to prospects, ticket buyers, and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
• Develops relationships across the department within all of GW.
• Works closely with the Assistant Athletic Director of Ticket Sales and Operations to create new revenue-generating ideas.
• Job requires ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities.

The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

Hiring Range

$51,455.52 - $70,708.76

GW Staff Approach to Pay

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

Athletics and Recreation

Family

Athletics

Sub-Family

Athletics Administration

Stream

Individual Contributor

Level

Level 2

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40+

Work Schedule:

Monday - Friday, 9:00 a.m. - 5:00 p.m., some nights and weekends

Will this job require the employee to work on site?

Yes

Employee Onsite Status

On-campus (in person)

Telework:

No

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number:

S013287

Job Open Date:

08/29/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.