Senior Audio Visual Technician at Align Communications

Position Overview

Align seeks an Audio Visual (AV) Professional to join the AV Consulting practice within an established and expanding IT Services Firm. The Senior AV Technician will have a background in corporate AV that includes hands on AV installation, project coordination, troubleshooting, and some basic programming experience. The Senior AV Technician must be able to oversee and coordinate AV installations, configure and perform basic programing of AV equipment, provide quality control for AV installations, and do troubleshooting to get corporate AV systems running. Preferred candidates will have worked in similar roles within an AV Integration, AV Consulting or Corporate AV environment.

This professional will work on a team of AV Designers and Installers within our Workplace Technology (WPT) business. We offer workplace transformation, advisory, integration and project management professional services related to AV, BMS / Smart Buildings, IoT, Security and Access Control Systems, Wi-Fi, Cloud, Collaboration and mobile workplace solutions. This person will work with AV Design Consultants and Senior Workplace Technology Management to lead the AV installation portion of complex Workplace Technology Projects. This person will have the opportunity to receive training and guide their own career path to grow into an AV Project Manager, AV Design Consultant or Workplace Technology Project Manager within our expanding Align Workplace Technology solution in our New York City office.

• This is a full-time position offering a targeted base salary of $90K to $110K, medical, dental, vison, 401K matching, paid training, paid time off, and performance-based bonuses
• This position will be based out of our New York City office; however, this person will be required to work at client locations in the New York metropolitan area. Some travel outside the tri-state area will be necessary within the United States (up to 15 percent).

Responsibilities

• Provide onsite installation and support for Audiovisual systems, conference rooms facilities and collaboration tools
• Manage installation projects, perform troubleshooting, coordinate task for AV installers and quality control of the installed AV equipment
• Work with AV Design Consultants to assist with system design, estimating and BOM
• Work with Senior Project Managers on audio visual (AV) projects, including helping with all phases of design and coordination from budgets, conceptual/schematic design through construction documents
• Configures digital signal processors, A/V switchers, and other devices
• Customizes systems to our end-user's requirements
• Identifies software/hardware issues and troubleshoots them
• Provides support for existing systems
• Receive training and have the opportunity to develop the project management and technical skills to become an AV Design Consultant or a Workplace Technology Project Manager
• Performs all other duties as assigned

Core Qualifications

In summary, we seek a senior AV technician that has advanced troubleshooting and AV installation project coordination experience, that also has some AV programming expertise. The person we hire will have the opportunity to grow into an AV Designer Consultant, AV Project Manager or Workplace Technology Project Manager.

• Bachelor's degree in an IT-related field and 4 to 7 years of corporate AV or conferencing solutions experience
• A background in AV design and or integration, including a very good working knowledge of corporate AV conference room systems
• Able to run AV installations including advanced troubleshooting, coordinating project tasks, supervising AV installers on projects, and performing quality control
• Understand AV system functionality and installation processes and techniques
• Understand technical and construction documents
• Candidate must have some programming experience including the ability to do basic coding and testing, and able to install new AV software and update existing
• Solid experience with Cisco VC Codecs and WebEx conference
• Strong knowledge of Crestron, Extron, Shure and various other AV manufacturers
• Ability to troubleshoot AV issues, know when to escalate to vendor.
• Strong organizational and coordination skills
• Relevant Polycom, Cisco or Crestron experience would be a plus
• Broad, general knowledge of installation tasks related to these technologies:
  • Audiovisual system design and implementation
  • Telepresence platforms
  • Conference tools
  • Digital signage
  • Television distribution systems

Preferred Qualifications (Not Required)

• CTS (Certified Technology Specialist), CTS-D or CTS-I certification is preferred, but any Infocomm / Avixa certification would be beneficial
• Ideal candidates will have experience within an AV Integration or Consulting firm, but this is not required
• Strong background in the solutions and technologies associated with enterprise video services, including but not limited to video conferencing technologies, virtual meeting room designs, infrastructure components
• Basic understanding of IP networking associated with the underlying transport technology for UC and Video - TCP/IP Routing and Switching, voice and video protocols
• AMX Certified Programmer would be a plus
• Extron Authorized Programmer would be a plus
• Extron Control Specialist would be a plus
• Crestron Masters Certified Programmer would be a plus

Tier 3
PM20

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