Senior Audio Visual/Video Teleconferencing Technician - JW Affinity IT

Overview

We are looking for a Senior AV/VTC Technician to join our team!

Five or more years of experience working as a Senior AV VTC Technician.

Primary Skills include:

• Tasks are more technical with advanced troubleshooting skills required.
• Candidates are expected to have experience with all items listed above plus a higher level of technical expertise in order to work videoconference and conference room upgrades, knowledge of Extron and Crestron infrastructure and control products, Bi-amp audio devices, Tandberg codecs, projection system and other audio/video equipment knowledge.

• Installing complex AV systems. Technicians must complete technical installation of AV systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of Crestron Digital Media and control systems. Also, trouble-shoot complex audio, video, switching and control systems problems as required.
• Install, configure, integrate and test videoconferencing and integrated audio/visual technologies (videoconferencing, multimedia, displays, video projection systems, audio reinforcement systems, cameras, microphones, document cameras, streaming technologies, etc.) and A/V based collaboration technologies.
• Integrate and configure A/V systems with Crestron control systems. Install and configure Crestron Digital Media products.

Additional Responsibilities

• Assist in Developing and conduct on-site user and administrative training for the installed integrated A/V systems.
• Assist in design, integration, testing and troubleshooting of various network and telecommunications systems including IP and ISDN networks.
• Assist in customer site surveys, including collecting and recording existing detailed operational, functional and technical requirements, developing project scopes. This would be the design engineer responsibility not a technician.
• Understanding plans and specifications to identify the materials and equipment needed to ensure compliance with project requirements. This would be the design engineer responsibility.
• Knowledge of design techniques, tools, and principals involved in the production of electrical plans, blueprint and drawings.
• Load and test touch panels and control programs.
• Troubleshoot hardware cabling.
• Provide system testing and troubleshooting expertise on high-end A/V solutions as related to the remote control sub-systems of the integrated solutions.
• Provide training and training material, including advanced training for the technical support and services personnel and directs easy to understand basic training for the end-users of the systems.

Required Experience

• At a minimum, 5 years of experience with troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise.
• At a minimum, 5 years of experience installing and troubleshooting Digital Media, BiAmp, Extron, Tandberg, Polycom, Crestron, Lutron, and corresponding hardware and software infrastructure.
• Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications.
• Detailed knowledge of videoconferencing standards.
• Experience reading and interpreting blueprints.
• Administer ITSM / Service Now network ticket queue
• Crestron Digital Media Certification (preferred).

• Candidates are expected to have experience with all items listed above plus a higher level of customer service and social acumen in order to interface and communicate with executive level customers in a corporate environment.  Additionally, the candidates should have some working knowledge of end user computing equipment such as Windows and Apple Mac laptops as well as Apple iOS mobile devices.

 Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted.  ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.