Senior BI Engineer - Care Model Insights - Thyme Care

OUR MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis, and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU'LL DO

As a Senior BI Engineer, you will join the Care Model Insights team to help us build and maintain a strong analytical foundation in Looker, from which we'll instrument and measure our care delivery and operations workstreams. You will model data, develop intuitive explores in Looker, and deliver consistent and performant dashboards and reports to help us understand and improve our business.

In this position, you will collaborate with our Product, Clinical, and Operations teams to identify opportunities to improve outcomes further and track the efficacy of our tooling and interventions as we serve our patients. You will help us raise the bar of what great analytics look and feel like for our internal customers with ongoing documentation and training efforts in support of a Looker implementation that is a reliable, intuitive, and approachable source of insights and information.

• Gain a deep understanding of our business and key stakeholders, and translate their actions and questions into intuitive and illuminating data models
• Work alongside a team of data scientists and data analysts to develop systems to organize and maintain high value analytics and reporting assets (KPIs, customer-facing metrics, etc.)
• Play a key role in developing and executing on a roadmap to further build out a modular and scalable analytics platform
• Develop documentation and training materials to improve the data fluency and Looker comfort of our internal customers
• Build canonical and one-off exploratory dashboards for business and clinical stakeholders
• Build customer-facing reports and coordinate with business operations teams on specifications, deliveries, and ongoing troubleshooting
• Troubleshoot data model and reporting issues, ensuring accurate, up-to-date, and performant analytics are always available to support decision-making

WHAT YOU HAVE

• Deep experience (5+ years) working as a Looker developer building views, explores, models, and final dashboards / reports
• 2+ years of experience working with healthcare operations data (claims, prior auth, EHR, scheduling, etc.)
• Strong SQL skills and a familiarity with, or willingness to learn, dbt
• A bias for transparency and partnership with stakeholders, balancing building it "right" vs building what's needed "right now"
• Excellent communication skills with both technical and non-technical audiences
• Excitement about joining a fast-moving startup that iterates quickly and prioritizes delivery

WHAT LEADS TO SUCCESS

• Act with our members in mind. Thyme Care's mission, and in particular our member experience, matters deeply to you. 
• Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs, and do what it takes to ensure that urgent and important needs are acted on immediately. 
• Seek diverse perspectives. You are humble and actively seek feedback from others, eager to learn and share knowledge.
• Experience. You have worked with large healthcare datasets, ideally in a health plan or healthcare-focused technology startup developing mature data structures and pipelines.
• Technical ability. Proficiency in data modeling, analytics, and BI tools is crucial. Familiarity with dbt is preferred, but we are open to candidates willing to learn it quickly.
• Clear communication. You can effectively convey your thoughts and ideas to both technical and non-technical colleagues and stakeholders.
• Comfort with ambiguity. You have a successful track record working at scaling organizations, in fast-paced environments, and at ambitious startups. You navigate through challenges and find solutions in uncertain situations.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $125,000-$150,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.