Senior BizOps Engineer (Cyber Security Services) - Fulcrum Digital

Who are we?

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions. 

The Role  : 

The role of business operations is to be the production readiness steward for the platform.

This is accomplished by closely partnering with developers to design, build, implement, and support technology services.

A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every Biz Ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Biz Ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Requirements

We are looking for a candidate with:

• 80% experience with React work (production support)
  
• 20% experience Enable (Dev Ops/automation)
  
• Knowledge and experience with Snowflake. Snowflake certification is desirable.
  

Understanding of event-driven architectures Distributed systems - How clusters are formed, Quorum management, Failure handling. 3 to 5 years of hands-on Experience in MQ or NATS broker or similar messaging solutions. Understanding of Kafka clustering would be good to have. Knows Client-Server communication aspects - sockets, TLS protocol etc Understands the concept of region and AZs. Provide L2 support production systems like application, database, middleware components, infrastructure and network components. Manage production incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stakeholders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks monitoring latency and memory utilization. Automate day-to-day activities and propose changes that improve reliability Participate in CAB and provide feedback on change requests Support the DevOps team in testing the promoted pipelines and suggest automation of configuration items. Practice incident management best practices and perform RCA. Participate in disaster recovery tests and operational acceptance tests Analyze the technology stack that makes up the product and optimize recovery time objective. Work with team members spread across and time zones Share knowledge, document improvements and mentor junior resources It is good to have skills using Jenkins to orchestrate builds and link to Sonar, Maven, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. It is good to have skill to design, Implement, and enhance our deployment automation based on Chef. We need proven experience designing and implementing an overall release and deployment process. It is good to have skill to design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for Branch management, code promotions, and version management. Engage in and improve the whole lifecycle of services—from inception and design through deployment, operation, and refinement. Requirements MQ/EB Understanding of event-driven architectures Distributed systems - How clusters are formed, Quorum management, Failure handling. 3 to 5 years of hands-on Experience in MQ or NATS broker or similar messaging solutions. An understanding of Kafka clustering would be good to have. Knows Client-Server communication aspects - sockets, TLS protocol etc Understand the concept of region and AZs. Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod Good knowledge on Nginx Tools - Log Monitoring Tool - Splunk Application Monitoring tool - Dynatrace Ticketing incident/problem management tool - Remedy Dev-ops Basics - CI-CD Basics, Overview of Git, Bit-bucket, SonarQube, Ansible/Chef Skills - Linux & Shell Scripting ITIL / ITSM PL/SQL Troubleshooting Jenkins - CI/CD Groovy Scripting/Yaml Ansible/Chef Nginx Java / JEE Event-Driven Architectures MQ or NATS broker or similar messaging solutions. Kafka Client-server communication aspects - sockets, TLS protocol Understand the concept of region and AZs.