Senior Business Analyst/Content Developer at Trigyn Technologies Inc

Immediate contract opportunity for Senior Business Analyst/Content Developer with direct client in New York, NY.

The resource augmentation is required to integrate the role of a bilingual (English-French) Business Analyst/Instructional Content Developer. The resource will collaborate with Subject Matter Experts to create engaging, interactive, and user-friendly courses in both English and French, ensuring compatibility with the CDOTS Learning Management System. An essential aspect of this role is the requirement for the resources to have substantial familiarity with course/workshop design to develop comprehensive training programs in both English and French.

Work Assignment:
• Conduct a detailed analysis of client learning needs and objectives, particularly about system training. Develop instructional specifications (High-level Design Document) using learning and instructional theory to ensure high-quality instructional design.
• Strategically map the learning process, propose delivery methods specific to the target audience, estimate timelines, and forecast required resources.
• Work closely with subject matter experts to analyze current materials, integrate learning technologies and instructional design trends, and establish learning objectives
• Develop training content, including detailed reference materials, storyboards, screen captures, videos, interactive tutorials, training manuals, and certification assessments.
• Regularly update the CDOTS learning team on the progress, challenges, and risks of developing training content.
• Ensure all training content is fully compatible with the learning management platform and perform rigorous testing for quality assurance.
• Lead the creation of training guidance for CDOTS pillars to improve and update their training content to maximize representation of geographical and sociolinguistic/linguistic varieties, adequately address disabilities, and ensure accessibility.
• Lead the development of training content in French in connection with the United Nations Anti-racism learning programme.

Performance indicators:
• Quality of Learning Needs Analysis: Effectiveness in conducting detailed analyses of client learning needs and objectives, particularly for system training. The relevance and comprehensiveness of the instructional specifications and High-level Design Documents created can measure this.
• Effectiveness of Learning Process Mapping: Success in strategically mapping the learning process, including the appropriateness of proposed delivery methods, the accuracy of timeline estimations, and the adequacy of resource forecasting tailored.
• Collaboration with Subject Matter Experts: The level of effectiveness in working with subject matter experts to analyze current materials, integrate learning technologies, and establish clear learning objectives. Quality of eLearning Content Development: The assessment of the eLearning course content, particularly the quality and practicality of step-by-step videos, simulations, and other training materials. This includes the relevance and clarity of reference materials, storyboards, screen captures, interactive tutorials, training manuals, and certification assessments.
• Documentation and Standardization: Thoroughness and accuracy in documenting standards and procedures, reflecting how well eLearning product development and publishing processes are outlined.
• Communication and Reporting Efficiency: Regularity and effectiveness of updates provided to the CDOTS learning team, including the ability to identify, communicate, and address challenges and risks in developing training content.
• Content Compatibility and QA: The degree to which training content is compatible with the learning management platform and the effectiveness of quality assurance testing to ensure content reliability and functionality.

About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.