Senior Business Analyst D365 CE - Evolve ESolutions LLC

About the Role: 
Senior Business Analyst with a strong background in Microsoft Dynamics 365 CRM Customer Engagement (D365 CE). This role is perfect for someone with expertise in the Banking and Financial Services domain and a deep understanding of D365 Sales, Service, Dataverse, and Power Apps. If you have a knack for gathering and analyzing business requirements and working closely with both business and technical stakeholders, we encourage you to apply. 

Key Responsibilities: 

• Lead requirement gathering and analysis sessions, conducting workshops with business and technical stakeholders to define and design solutions. 

• Drive the review and approval of requirements, ensuring alignment across all stakeholders. 

• Map integration patterns to functional usage, providing subject matter expertise in integration architecture. 

• Manage MS Dynamics CRM and third-party integration using tools such as Mulesoft, REST APIs, ODATA, Web APIs, and SSIS packages. 

• Oversee data migration, analysis, and harmonization using out-of-the-box tools and third-party solutions, preferably Azure Data Factory. 

• Customize and configure CRM workflows, plugins, forms, and administrative features. 

• Write detailed user stories, conduct grooming sessions, and perform story walkthroughs with stakeholders. 

• Prepare use case diagrams, UMLs, sequence diagrams, and process flows using Visio. 

• Work closely with Product Owners to analyze change requests, conducting impact assessments on existing business flows. 

• Support sprint planning, backlog refinement, and story grooming activities. 

• Assist in system integration, user acceptance testing, and ensure application-level testing is completed successfully.