Senior Business Analyst Genesys CX - HCA Healthcare

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Senior Business Analyst today with Parallon HCA Healthcare.

Benefits

Parallon HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Senior Business Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Senior Business Analyst role will support CSO, Genesys CX platform.The primary function of this role is to serve as a product subject matter expert, and liaison between CSO and business partners in support of revenue our Genesys CX platform. Success in this position also includes building strong working relationships with business partners, project teams, and other Parallon and HCA teams.

In this role you will:

• Supports the efforts in all matters related to the Genesys CX Platform.
• Elicits and documents business, user, functional and non-functional requirements
• Analyzes current or potential business processes and reviews existing information systems to identify opportunities for improvement
• Designs and implements reports, maps/flowcharts, and screen layouts to improve business processes and workflow
• Supports operational applications within the business and other IT areas by providing status and recommending solutions
• Assist management in prioritization of work efforts/tasks and ensuring risks/issues are communicated appropriately
• Identifies impact to other solutions or projects, and works with other Business Analysts, Product Analysts and/or stakeholders to identify options and recommendations
• Provides operational support (Tier 2) for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with CSS and development
• Possess excellent communication and presentation skills
• Drive business centric collaboration with stakeholders, business users, and technical solution providers to understand business needs
• Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives
• Facilitate the definition and analysis of business needs and requirements for new and/or enhanced products, services, or optimized business processes
• Coordinates and assists in prioritizing new enhancement requests through user story reviews
• Assist with QA and User Acceptance Testing, prioritizing gaps and negotiating between the business and technical solution providers to gain product acceptance

Qualifications:

• Bachelor’s Degree Preferred
• 5+ years of experience supporting Genesys CX platform
• Experience working in an Agile environment
• Experience creating test cases

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Business Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.