Senior Business Analyst - Genesis10
Milwaukee, WI 53202
About the Job
Genesis10 is currently seeking a Senior Business Analyst for a one year contract ending in September 2025 working a hybrid schedule for a company out of Milwaukee, WI.
This role is required to be on-site per departmental guidelines: at this time, 3 days per week Mondays, Tuesdays & Wednesdays with the option to work remotely Thursdays and Fridays. You will also need to be on site as deemed necessary by the project you support, meaning some weeks may require your presence on-site for all 5 days or during non-business-hours (but this is not typical). You'll need to be available during core business hours identified by the teams you support, typically 8am-5pm CST.
As a Technical Business Analyst, you'll be called upon to think strategically. You'll provide a hybrid of cross-functional project management, business analysis, and organizational change management expertise to consult and drive deliverables that meet department and cross-departmental goals. You'll work to understand the needs of the business as it relates to the user experience and manage readiness and deployment plans that are inclusive of all changes needed of the identified requirements. You will facilitate relationships between business clients and technical resources, with a focus on understanding the voice of the customer, along with business processes and the underlying systems that support those processes. You will develop requirements and related business rules, while working closely with technology subject matter experts and business partners to implement solutions for solving complex business challenges. This role will work in partnership with the program manager and other project manager(s) to deliver on established milestones, while ensuring on-time completion while effectively managing risks. This role will be aligned to and support the capabilities owned by the Meetings Experience domain within the Digital Workplace division.
Responsibilities:
- As a member of an Agile team, it will be your accountability to partner with the Product team, Engineering members and Business clients to gather feedback, develop and support technical process as it relates to various Endpoint solutions including desktop virtualization and digital experience monitoring solutions.
- Define business requirements and translate them into technical specifications for engineering.
- Gather feedback and analyze data to help facilitate you and the team to make data-driven decisions.
- Partnering with product and engineering teams to understand user voice and taking that feedback to perform gap analysis to recommend solutions that will improve the user experience.
- Provide day-to-day assistance with organizational change management, including but not limited to: user rollout communications (written and verbal), deployment planning, end-user training, and document curation.
- Develop comprehensive communication plans and craft compelling and effective language for communication pieces, including but not limited to programs, events, and projects, ensuring alignment with organizational goals and messaging.
- Identifies and solves a range of problems for a variety of situations. Analyzes possible solutions and assesses each using standard procedures, developing a recommended approach.
- With department management, defines the objectives to be accomplished by the project team. With the team, helps develop the project and/or deployment plan. Directs team members to determine the best methods to achieve the projects objectives.
- Independently leads highly complex departmental project/support assig***ents and/or participates in cross-departmental projects with responsibility for driving completion of high-quality deliverables.
- As the project lead, and sometimes in support of a larger project or program manager lead, develops presentations and communications which incorporate a clear understanding of corporate communications theory and practice.
- Identifies alternative options in the development and enhancements for new policies and processes.
- Explains difficult or sensitive information and persuades others in a variety of situations. Effectively interact, negotiate and influence project teams and business partners to provide acceptable solutions and results.
- Acts as a liaison to facilitate an understanding and partnership between business partners and engineering teams. Manages the resources and vendors assigned to their projects by verifying progress and removing obstacles.
- Other responsibilities may be assigned as necessary
We're a 20-person, centralized team of program/project managers, business consultants & analysts who support the end-to-end delivery of technology to our workforce across the entire Home Office and Field. As a member of an Agile team, it will be your accountability to partner with the larger Product team, Engineering members and Business clients to gather feedback and requirements, develop and support technical process as it relates to Meeting Experience technology and Unified Communications platforms. You will also maintain consistent alignment with our centralized team to conduct effective delivery of Digital Workplace technology as the understanding of managing releases, organizational change, and interdependencies is imperative to the success of our work.
Qualifications:
- You pride yourself on customer service and delivering a delightful user experience.
- You enjoy and are skilled at gathering data and representing it visually.
- You can quickly learn unfamiliar tools and/or technical concepts.
- You can handle stressful situations calmly and with tact.
- You enjoy working in a fast-paced environment.
- You have an innovation mindset and are always looking to make things better.
- You're self-motivated.
- Able to work well both independently and as part of a team.
- You can assess maintainability & long-term impacts of solution design choices.
- You have an escalated sense of urgency in response to issues.
- You have an extremely strong sense of ownership.
- Integrity is very important to you.
- What skills do you need?
- Bachelor's degree with an emphasis in MIS, Business, or related field; or related work experience beyond the minimum required.
- Four or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards.
- Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large and highly complex technology assignments.
- Proven ability to work in a fast-paced environment, prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines.
- Demonstrated ability to identify and resolve critical issues through effective problem-solving skills.
- Strong ability to develop and leverage relationships; ability to effectively influence and negotiate with internal and external partners.
- Reputed as a team player and is supportive of group decisions and ideas. Ability to build relationships, effectively influence and negotiate with internal and external partners, and gain confidence and credibility with business clients across the company.
- Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations and lead organizational change management practices, with the ability to build rapport within the company, field and/or outside vendors.
- Able to take data from various sources, analyze, manipulate it, and provide visual representation of data that is consumed by senior leadership.
- Ability to foster a culture of excellence, innovation, and continuous improvement within the project team, promoting knowledge sharing and learning opportunities.
- Experience with implementing/supporting Unified Communications and audio-visual (AV) equipment/hardware in both large and small-scale capacities.
- Knowledge of UC device management and usability testing
- Working with engineers, technicians & vendors to plan, deliver, monitor, & triage installation.
- Experience with implementing/supporting Unified Communications and audio-visual (AV) equipment/hardware in both large and small-scale capacities.
- Knowledge of UC device management and usability testing Working with engineers, technicians & vendors to plan, deliver, monitor, & triage installation.
- Four or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards.
- Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large and highly complex technology assignments.
- Reputed as a team player and is supportive of group decisions and ideas.
- Ability to build relationships, effectively influence and negotiate with internal and external partners, and gain confidence and credibility with business clients across the company.
- Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations and lead organizational change management practices, with the ability to build rapport within the company, field and/or outside vendors.
- Knowledge of administrating/provisioning Unified Communications/AV hardware and/or platforms
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : Genesis10
