Senior Business Analyst (Order to Cash) - Oracle

**Job Description** As part of the Oracle Order to Cash (O2C) team, you will find yourself working with exceptionally talented and determined people committed to driving transformative change, improving the Customer experience and delivering project management excellence. The team, part of Oracle Finance, supports the Accounts Receivable, Credit, Collections and Cash Applications Operations teams. We also sponsor strategic projects and initiatives that improve the Customer invoicing and online application experience. We work cross-collaboratively with other Global Process Owners, Stakeholders and Development teams to architect processes and system workflows for Oracle Cloud services. **We have a current opening for a Business Analyst with excellent project management skills to champion the Customer experience and lead continuous improvement of Order to Cash business operations.** What You'll Do: + **Manage projects** as part of the Software Development Lifecycle + Facilitate cross-functional requirements-gathering, problem solving and solution review sessions + Draft business requirements documentation and complete impact assessments + Submit regular status updates, recommendations and escalations to management + Drive business process improvements and automation with a focus on delivering optimal solutions + Participate in transfer of information sessions to establish understanding of new offerings for Cloud services + Draft User Acceptance Testing scenarios to ensure we test Order to Cash systems and processes + **Validate business test scenarios** hands on in the Oracle Fusion ERP and online Customer facing applications + Provide and deliver comprehensive training to Accounts Receivable and Collections Operations teams + Create procedure documentation leveraging technology to make it interesting and easy to absorb + Become a subject matter expert in Oracle Cloud and Subscription business + Communicate to any Oracle audience orally or in writing the end-to-end desired customer experience and underlying detailed business requirements + Identify gaps in understanding and bridge them by sharing use cases and visual demonstrations + **Triage production issues** that impact invoicing or revenue recognition + Communicate system issues to Operations including sending Alerts + Coordinate mass clean-up efforts + Track and manage reporting on key meaningful metrics Preferred Qualifications include: + 8+ years of accounting experience that includes invoicing and revenue recognition + 8+ years in program-based work where you played a key role in driving adoption of new systems and/or processes + Experience with Cloud or Subscription Service products + Exceptional problem solving and analytical skills + Strong planning, organization, task and project management skills + Self-motivated, self-directed and independent in a team environment + Skilled in proactive and reactive responsiveness to identify and manage issues/concerns + Demonstrated skill working and building relationships with cross-functional and technical teams + Attention to detail, ability to prioritize work and meet deadlines + Ability to create procedure documentation + Project Management software skills + Advanced Excel skills + Strong MS Office skills + Bachelor Degree in Business Administration or related preferred + Ability to work with a fluid, solution-as-you-go project team + Excellent interpersonal, verbal, written communication, and presentation skills + Consistency and accuracy, personal discipline and ability to work across organizations + Team player who can work with a variety of personalities and effectively share information Career Level - IC4 **Responsibilities** Job Responsibilities include but are not limited to: + Passionately pursue an exceptional customer experience + Coordinate with different departmental teams to produce better business outcomes + Work to solve complex business issues using your creativity and problem-solving skills + Assist with project management for selected projects + Test business processes and recommend improvements + Meet with executives and other stakeholders to provide suggestions based on analysis + Lead Order to Cash initiatives that result in meaningful, transformative change + Communicate with a variety of Business and Technical personas in a lively, empathetic way + Write test documentation (test plans, expected results, acceptance criteria) + Validate reliability of new features hands-on in Fusion ERP and Cloud applications + Drive end-to-end implementation of projects with determination to make it across the finish line + Architect and execute implementation strategies with precision to a broad audience + Safeguard Oracle financial data with a commitment to our responsibility as business fiduciaries To excel at this position, a candidate will need to have demonstrated the ability to do the following: + Consider impacts to both customer satisfaction and revenue recognition + Think beyond job title and do what it takes to make it happen for the customer + Remain composed in a dynamic and frequently changing work environment + Keep an open mind, consult, and act with minimal information in ambiguous situations + Prioritize, be proactive, act swiftly and decisively + Collaborate effectively with management, business partners and team members + Act as liaison between Business and Technical teams + Focus on developing holistic solutions that solve multiple business problems + Take ownership and accountability of the project lifecycle for assigned projects + Prepare and deliver quality presentations that tell the story + Create knowledge content and personally develop process and system flows + Operate effectively in a global environment and demonstrate a keen attention to detail + Be an agent for change Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range: from $84,300 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. **Disclaimer:** Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. *** Which includes being a United States Affirmative Action Employer**