| Job Description | The NC DHHS seeks a Senior Business Analyst to support the business process and requirements analysis and implementation of a statewide IT project for North Carolina State Laboratory of Public Health (NC SLPH). - The NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst to support the business process and requirements analysis and implementation of a statewide IT project for North Carolina State Laboratory of Public Health (NC SLPH).
DESCRIPTION OF WORK: - The NC SLPH is seeking to procure, validate, and implement an upgraded version of the existing Laboratory Information Management System (LIMS) that provides reliable, accurate, and timely reporting of data generated and stored (consistent with retention policies) in the NCSLPH Clinical and Environmental Programs and requires the services of a senior Business Analyst role to work with the business and other stakeholders to support the business process analysis.
- This senior Business Analyst role will work with multiple internal and external stakeholders to capture requirements, business process workflows and develop other BA artifacts using North Carolina Department of Information Technology Business Analysis Team tools and templates.
- The DHHS' preference is to use the agile methodology for the project.
RESPONSIBILITIES - Develop a strong understanding of the functions, uses and requirements for the Lab Information Management System (LIMS)
- Identifying and documenting current and future state process workflows
- Developing documents such as: Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, Wireframes
- Additional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagrams
- Assisting in performing functional and integrated testing
- Preparing and maintaining project documentation and artifacts including analysis, reports and user documentation
- Working with project manager, developers, and end-users to ensure LIMS designs meet business requirements
- Providing UAT support, including developing test scenarios and cases using DHHS methodology
- Supporting required system go-live activities
- Documenting gap analysis
- Track delivery and review/approval progress of each deliverable in accordance with approved Project Work Plan and RACI
- Attending PMO meetings
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: - Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
- Strong writing and communication skills
- Collaboration and relationship-building with their team members and clients
- Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
- Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
- Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
- Ability to prepare and present oral and written documents clearly and concisely
- Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
- Understanding of Software Development Lifecycle (SDLC) concepts and process
- Knowledge of and experience with IT Service Management best practices and principles
- Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
- Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
- Lab Information Management System (LIMS) or other health systems experience is desired
- Must have familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban
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