Senior Business Analyst - Salesforce - 815 - Phaxis LLC

This is a remote role.

SUMMARY :
We are seeking a Senior Business Analyst with Salesforce experience that will have
responsibility for eliciting business needs, specifying user stories/use cases, modeling
processes, evaluating system impacts, performing detailed analysis, prioritizing business
requests, and partnering with the project team to ensure the successful delivery of new system
capabilities, enhancements, and fixes in support of various applications.

ESSENTIAL DUTIES:
70% Work with constituents across the organization to understand current processes, systems
and opportunities and capture requirements for new processes, systems, user interfaces
and user experiences through various methods, including to but not limited to
requirements gathering sessions, interviews, surveys, workshops, etc.
Collaborate with vendor partners and internal team members to communicate needs and
requirements and determine appropriate solutions.
Advise on best practices.
Document current and future state in various forms including functional requirements,
user stories, wireframes, interface designs, workflows, swim-lane diagrams,
presentations, etc. for appropriate audiences including C-Level, business stakeholders and
technical teams.
20% Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and
adequate system testing is performed.

Facilitating, coordinating and execution of User Acceptance Testing (UAT).
5% Providing guidance, reviewing work and providing feedback to other team members.
5% Performing other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES
Experience capturing, and documenting B2B customer centric requirements, with a
focus on minimizing customer pain points, and providing visibility into operational
data.
Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom
systems (SAP, Data Lake, etc.)
Perform analysis and design using various methods, including: business requirements,
functional specifications, user stories/acceptance criteria, use cases, swim lanes, and
process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes.
Understanding of best practices with Digital User Interface designs and User Experience.
Experience with visually modeling requirements using tools.
Experience in SDLC and Agile/Scrum methodology.
Experience in Jira.
Experience with documenting requirements for integrations between enterprise systems.
Strong experience in business process design and workflow analysis.
Strong knowledge and execution of IT Standards, Policies and Procedures.
Knowledge of Information Security Practices.
Knowledge of Project Management Methodologies & Tools.
Experience in working with multiple data sources and ERPs
Experience in the Manufacturing Industry is a plus.
Google Suite and Lucid Charts knowledge is a plus.
Experience with Salesforce Sales Cloud and Experience Cloud is a plus.

LEVEL BASED COMPETENCIES :
Strong ability to influence and drive cross-functional decisions and initiatives.
Very Strong drive for results.
Very Strong ability to think conceptually and forward thinking.
Strong estimating skills.
Strong ability to communicate ideas in both technical and user friendly language.
Strong ability to manage multiple concurrent initiatives.
Very Strong Prioritization skills.
Very Strong Analysis & Problem Solving Skills.
Strong Adaptability.
Good Vendor Management Skills.
Very Strong Communication skills (verbal & written).
Strong Decision Making skills.
Strong Collaboration skills.
Very Strong Customer Focus and client interface skills.
Initiates Self Action.
Strong Business Acumen.
Strong Skills in Building Working Relationships
Good Stress Tolerance skills.
Strong Planning, Organizing & Follow-Up skills
Strong Attention to Detail.
Strong Time Management skills.
Strong Meeting facilitation skills.
Strong Relationship Management skills ability to interact well with all levels of
management, quickly and effectively build credibility and relationships.

EDUCATION / EXPERIENCE:
Bachelor ' s Degree in Computer Science, Information Systems, Business (with IT focus),
or related majors and/or track record of work experience in areas described above.
5+ years ' experience in systems analysis and design with a proven record of successful
medium to large scale project implementations, preferably in enterprise
Business-to-Business durableable goods, construction, or building materials.
manufacturing.
Certified Business Analysis Professional (CBAP) or similar certification is a plus.