Senior Business Analyst - Enterprise Holdings

Overview

Enterprise Mobility is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. #LI-REMOTE

Responsibilities

The Information Security Office has an exciting opportunity for a Senior Business Analyst within their Identity and Access Management Modeling and Analysis team.  The Modeling and Analysis team is responsible for Identity Access and Management initiatives, collaborating with Business and IT partners, ensuring a secured environment for productivity, and protecting Enterprise Mobility’s critical data and systems through access governance.  Your focus will include daily baseline operations, and leading strategic IAM initiatives as they relate to Identity and Access Management. You will be responsible for:

• Collaborating with stakeholders to understand business needs and gather detailed requirements.
• Analyzing data to identify trends, inefficiencies, and opportunities for improvement.
• Creating detailed documentation of business requirements, processes, and proposed solutions.
• Acting as a liaison between the business and IT, ensuring clear communication and understanding of requirements.
• Assisting in the planning and execution of projects, ensuring timely delivery and alignment with business goals.
• Identifying, defining, and designing key performance indicators (KPIs) to measure the success of implemented solutions.
• Maintaining established service level agreements to manage customer expectations and quality standards.
• Coordinating and facilitating meetings to define key capabilities and requirements that will enable stakeholders to define business strategy.
• Performing task automation, implementing process improvements, and recommending enhancements that result in increased quality and service.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in St. Louis, Missouri, or immediate surrounding area
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• Must be committed to incorporating security into all decisions and daily job responsibilities
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Proficiency in data analysis and visualization tools (Excel, SQL)
• Strong verbal and written communication skills to effectively convey findings and recommendations.
• Strong problem-solving skills and the ability to analyze data and make data-driven decisions.
• 3+ years of business analysis experience in an information technology setting with exposure to various methodologies (Waterfall, Scrum, Kanban, etc.)
• 3+ years of experience with developing, interpreting, reviewing, validating, documenting functional business requirements and specifications, and use cases.

Preferred:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience working with ServiceNow.
• Experience in Agile development methodologies  
• Basic knowledge of Jira and Confluence
• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred