Senior Business Analyst - Workforce Management Systems - Randstad USA

job summary:

We are seeking a highly analytical and detail-oriented Senior Business Analyst to join our clients team tasked with replacing the current workforce management system across 4,000 stores in Europe and Australia. This project involves a significant transition to UKG Pro, with a completion deadline of March 2027. The role is based in the United States, with occasional travel to international locations as needed.

 
location: Framingham, Massachusetts
job type: Contract
salary: $60 - 70 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:

Key Responsibilities:

• Lead the analysis of complex, cross-functional business processes, defining and integrating requirements for the migration project.

• Facilitate the design of comprehensive solutions that address process, technical, and organizational needs.

• Ensure end-to-end solutions deliver the required business outcomes, driving adoption of processes and systems among stakeholders.

• Serve as a liaison between business stakeholders and the project team, keeping expectations aligned with the project's progress.

• Define, test, train, and implement functional requirements, ensuring smooth knowledge transfer to Global Production Support post-implementation.

• Develop, monitor, and track project plans for business analysis deliverables, managing them from initiation through completion.

• Create, revise, and execute deliverables using industry-standard techniques, such as:
  • Process Maps

  • Data Flow Diagrams

  • Requirements Specifications

  • Functional Design & Configuration

  • Use Case Scenarios

  • Acceptance Testing

• Coordinate user activities throughout the project lifecycle, including developing, executing, and validating user acceptance test plans and providing support during implementation.

• Maintain focus on analyzing business processes, ensuring technical problems and solutions align with business objectives.

• Conduct business process mapping, functional and technical gap analysis, and provide concrete recommendations based on ROI analysis.

• Facilitate the gathering of functional requirements and support testing requirements, where applicable.

Required Skills and Qualifications:

• Workforce Management Experience: Extensive experience with UKG WFM platforms, specifically Workforce Central (WFC) and UKG PRO (required).

• Agile Methodology Expertise: Proficient in practicing and implementing Agile delivery methodology.

• Project Management: strong project management experience, though not seeking a Project Manager.

• Technical Documentation: Proficient in using JIRA and Confluence to document stories, features, and requirements (required).

• Communication Skills: Excellent written and verbal communication skills, with the ability to navigate complex issues in a fast-paced, dynamic environment.

• Analytical Skills: Skilled in business process mapping, functional and technical gap analysis, and delivering data-driven solutions.

Additional Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

• 8+ years of relevant experience (required).

 
qualifications:

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors

 
skills:

Business Analysis

UKG Pro (1 year of experience is required)

workforce management

Change management

Global Implementations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.