Senior Business Program Manager, Go-To-Market Content - Microsoft Corporation

Are you a natural collaborator with a bias toward action? Do you want not only to contribute to the big picture thinking but also bring that thinking to life? If so, this role may be right for you. As a Senior Business Program Manager, Go-To-Market Content, you will lead the effort to define a consistent framework for the sales and marketing materials Microsoft's commercial solution areas use to go to market. And you will oversee execution against that framework, ensuring adherence for each of Microsoft's commercial solution plays. You will strive to improve the effectiveness and use of go-to-market content and events. You will source both qualitative and quantitative feedback on these sales and marketing assets, champion improvements in the tooling to enhance the seller's experience, and run a structured cadence with stakeholders to address feedback and improve yield from these assets. This role sits within Microsoft's Enablement & Operations (E&O) organization responsible for designing, building, and running key levers - compensation, business performance management, annual planning, skilling, etc. - that drive the company's commercial business. Here, you will work as part of the Go-To-Market team responsible for ensuring consistency in the way each of Microsoft's commercial solution areas goes to market and creating clarity among the corporate stakeholders, regional leaders, and subsidiary owners accountable for execution of those plans. With your focus on go-to-market content and events, you will strive to enhance the connections between marketing and sales. You will understand the drivers of performance against these investments and bring together the appropriate stakeholders to take the identified actions to further strengthen the assets and events that help Microsoft's sales organization communicate value to our clients and partners. You will be a vital, trusted member of a tight-knit team, an exemplar of cultural alignment, that holds themselves to the highest professional standards. Broad and deep business acumen, sound decision-making, and operational excellence are core to this role. This position provides a tremendous growth opportunity for someone looking to broaden their perspective on end-to-end business execution. Each day will be different and will require agility, teamwork, and a commitment to operate at the highest levels of integrity, trust, and respect in a learn-it-all culture. The right candidate will have the capability for program management, organizational skills, change management strategy and methodology, and executive communications. You will need to be self-directed, comfortable with ambiguity, and demonstrate proficient communication skills in a fast-paced environment while driving with high quality results. **Responsibilities** **Business Program Management** + Provides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Leads the collaboration including leveraging other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs impacting the broader unit, and communicates it to stakeholders. Recognizes process gaps/inefficiencies and drives strategies for optimization. + Leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders. **Business Program Excellence and Execution** + Shares best practices to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Leads others to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met. + Shares expertise to evangelize highly complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Leads others to adapt communication style and storytelling strategy according to audience and business needs. **Business Program Evaluation and Improvement** + Provides insight to collect and evaluates success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor highly complex programs and ensure all activities align with business and program objectives. Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit. + Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Leads the definition of the vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Leads others to develop the collateral required to enable key stakeholders and others to be onboard. Leads the training, reskilling, and mapping of individuals in partnership with Human Resources (HR). + Provides insight to cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly. **Business Program Planning and Design** + Leads others who work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design highly complex programs from initiation to delivery, independently. Provides expertise to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. + Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, competitive, and contribute to programs impacting the broader unit. Demonstrates thought leadership in contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and develops mitigation plans impacting the broader unit. + Identifies and scopes opportunities to develop new programs and improve current ones impacting the broader unit. Leads the identification and resolution of root problems (e.g., root- cause analysis), definition of the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves operations of existing programs by applying industry methodology, defining highly complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in highly complex program issues and strives for simplification. + Leads the defining and tracking of success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, effectiveness) for the program. **Qualifications** **Required/Minimum Qualifications** + Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement + OR equivalent experience. Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until October 3, 2024 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .