Senior Business Services Specialist - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking a highly organized and customer-focused Senior Business Services Specialist to oversee the management and operations of our company's conference center. The successful candidate will be responsible for ensuring the smooth execution and delivery of all services related to the conference center, including scheduling, set-up, audiovisual equipment, catering, and general maintenance. As a Senior Business Services Specialist, you will play a vital role in providing an exceptional conference center experience for staff and external clients alike.

Responsibilities:

• Oversee all aspects of conference center operations, ensuring a high level of service and efficiency.
• Schedule and coordinate use of conference rooms, ensuring maximum utilization and adherence to company policies.
• Set up conference rooms with required equipment, technology, furniture, and supplies prior to each event.
• Coordinate audiovisual requirements, including troubleshooting any issues that may arise during meetings or presentations.
• Collaborate with vendors to ensure timely delivery and setup of catering services and manage catering requests from clients.
• Serve as the main point of contact for conference center users, addressing inquiries and acting as a resource for technical and logistical support.
• Maintain an inventory of conference center supplies, always ensuring appropriate stock levels.
• Monitor and manage the conference center budget, ensuring cost-effective operations and adherence to financial guidelines.
• Conduct regular inspections of conference rooms and equipment to ensure they are clean and well-maintained.
• Provide onsite support and assist with any special requests or last-minute changes during events or meetings.
• Stay abreast of industry trends and best practices related to conference center management, making recommendations for continuous improvement.
• Respond quickly to emergency situations and customer concerns regarding work order request.
• Receive, log, and close out work order request when required.
• Other duties may be assigned.

Requirements:

• Proven experience in conference center management or related roles.
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple events simultaneously.
• Excellent interpersonal and communication skills to collaborate effectively with internal teams, external vendors, and clients.
• Proficient in using audiovisual equipment and troubleshooting technical issues.
• Attention to detail and ability to maintain a high standard of cleanliness and presentation.
• Familiarity with budget management and cost control processes.
• Ability to work flexible hours, including evenings, to support events and meetings as necessary.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Proficiency in Microsoft Office suite and event management software is preferred.

PHYSICAL REQUIREMENTS:

• Ability to lift, push, or pull 50 lbs., or up to 80 lbs. with assistance.
• Ability to stand, walk, stoops, kneel, crouch, and reach for an extended period.
• Ability to bend at waist and perform repetitive foot and hand action.
• Good hand/eye/foot coordination required.

Safety

• Participate in daily morning call and monthly safety meetings to meet all Corporate and site requirements.
• Maintain a safe work environment free of recordable incidents for all employees and customers.
• Required company training.
• Follow all processes established in the client standard operating procedures
• Comply with all applicable codes, regulations, governmental agency and Company directives as related to building operations and practice safe work habits.

Join our dynamic team as a Senior Business Services Specialist and contribute to enhancing the conference center experience for our employees and clients. Apply now and be part of an exciting and rewarding work environment.

Location:

On-site –Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. Weendeavourto keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you maycontact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.