Senior Business Systems Analyst, CPQ - Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We are looking for a Sr. Business Systems Analyst (BSA), CPQ to act as a liaison between IT and business stakeholders to help build solutions needed to scale and support our business. In this role, you will be responsible for the design, development, and maintenance of the business architecture and processes that support our product and pricing teams through product launches and help our field teams as they quote and sell. Using your knowledge of the Salesforce CPQ platform, you will work with business partners, end-users, and their management teams to improve processes and workflows, and draft requirements that help us scale and showcase simple perfection to our users.

You bring a strategic lens to agile development and craft thoughtful technology roadmaps that balance todays needs versus future scale. You’re not afraid to learn new systems or understand how tool integrations can be used to further support the Quote-to-Cash lifecycle. You are technically savvy, proactively communicate and anticipate your partners needs, have a passion for technology and automation, value attention to detail, and aren’t afraid to dive into scenarios with little background knowledge. You make strong recommendations that drive improvements.

What You Will Be Doing

• You are technically proficient in Salesforce CPQ features and functionality

• Craft functional requirements for projects, and assist with feature design, requirements gathering, documentation, and end-user testing for projects and feature requests; you translate sophisticated technical processes into the language of your business users

• Bring a design-centered approach to your partnerships with sales, operations, pricing, deal desk, and finance to optimize our CPQ implementation, plan for maintenance, and define enhancements.

• Maintain a comprehensive view of all business system processes and users, to understand the functional impacts of configuration, process, workflow, and reporting

• Explain sophisticated systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written, and visual presentations

• Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases, and enablement plans as needed for the engagement

• Validate software quality and conformance to specifications and business requirements through unit-functional testing, and assist in identifying and solving the root cause of defects in the system

• Prepare presentations and documentation of existing and future technical processes

• Find opportunities and communicate proactively with partners on projects and feature requests, and you make recommendations that support company themes and team goals

• Participate and assist in key IT projects and ad-hoc projects; you update BSAs on related work that affects other areas of the business; you collaborate on cross-team initiatives

What You Bring

• 5+ years of experience in Business Systems Analysis and Design with Salesforce solution

• 3+ years of experience with Salesforce CPQ (Steelbrick).

• Experience designing and supporting large-scale, technically complex solutions on Salesforce and associated ecosystem

• Hands-on experience with CPQ functionality including Approval Rules, Product setup, Product Options, Product configuration & rules, Pricing, Discounting, and Quote templates.

• Experience in developing business processes and requirements for integrating CPQ with boundary systems (e.g. NetSuite)

• Deep understanding of the overall Salesforce ecosystem

• You have a deep understanding of software testing with knowledge of building test plans and executing them in the functional, and user acceptance test cycles.

Bonus Points

• Deep understanding of CPQ and Quote-to-Cash processes.

• Understanding of Opportunity Management & Order Management processes.

• Familiarity with the cloud infrastructure space (AWS, GCP, Azure, etc) and/or experience configuring products that have multiple levers and drivers of their final price.

• Strong problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships

• You have the desire to learn and apply new technologies

• You have good interpersonal skills and are a collaborator within your own team and beyond

• Attention to detail and work ethic for dealing with a variety of data structure and data integrity issues

• Deep experience and expertise in translating business requirements and processes into low-friction automation and high-impact systems

• Passion for exceptional documentation including diagrams, standards, and project papers