Senior Case Manager (Paralegal) - Personal Injury - Speaks Law Firm

Speaks Law Firm is looking for a highly motivated and organized Senior Paralegal who can assist our growing team in Charlotte, by taking it to the next level.  We are headquartered in Wilmington, NC and have a team of attorneys and legal support in Charlotte.  Candidates must have a minimum of three (3) years of case management experience specific to personal injury and a minimum of (2) years of supervisory experience. This position will report to our Charlotte office and hours of work are Mon-Fri 8:30-5:30. 

No phone calls please.

Responsibilities include, but not limited to:

• Maintain effective communication with attorneys, clients, insurance adjusters, and other professionals
• Demonstrate key performance indicators and drive tasks to completion with minimal supervisory oversight
• Maintain updated lien and balance information in assigned files
• Communicate with insurance and health adjusters regarding demand packages, policies, liens, and payment logs
• Verify client’s insurance coverage and how coverages apply
• Request and review client documents including medical records, bills, and health insurance liens
• Understand subrogation and rule 414 payment/adjustments to review liens and balance sheets for accuracy
• Conduct routine client contact regarding case updates, treatment, coverage investigations, etc.
• Supervise a pre litigation team of four case managers, two legal assistants, and one balance clerk
• Complete systematic file review of demand packages prepared by your team
• Manage file count and file rotation within your team
• Provide consistent support and timely resolution of file issues within your team
• Complete biweekly 1:1 meetings with your team
• Ensure goal and KPI reporting in Performyard
• Track medical management, demand production, and case count of your team

 Qualifications:

• Associate's degree or higher preferred
• Paralegal Certificate a plus
• Must be able to work on-site from 8:30am to 5:30pm
• Strong organizational skills and attention to detail
• Intermediate to advanced computer skills
• Strong analytical and problem-solving skills
• Ability to effectively communicate and collaborate with senior leaders, clients and staff
• Understand legal language and principles, and other related processes
• Needles/Neos case management software experience a plus

Compensation:
The is a non-exempt salary position.  Base salary starts at $55,000 annually and depends on experience and qualifications.

Why work at Speaks Law Firm?

• Ability to be an individual contributor to meaningful work.
• Professional growth opportunities.
• A creative and supportive work environment.

 

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