Senior Change Management Consultant - Premera Blue Cross
Mountlake Terrace, WA
About the Job
Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) and America's 2023 Best Employers By State (https://www.forbes.com/lists/best-employers-by-state/?sh=21c7c3d1983b) .
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com .
As a Senior Change Management Consultant in Employee Experience, you will play a crucial role in ensuring enterprise-wide change-initiative projects meet business, schedule, and budget objectives. With a strong focus on the people side of change, you will be responsible for teaching and coaching others on how to create and implement change management strategies that maximize employee engagement and drive the achievement of both human and business objectives. Your work will facilitate employee adoption of change across the organization.
This is a hybrid position at our Mountlake Terrace campus.
What you’ll do:
+ Train and coach others to:
+ Apply a scalable and structured change management approach to support the people-side of change, including base-lining of change readiness
+ Utilize knowledge of situational awareness to develop change management strategies based on the groups impacted
+ Identify potential people-side risks , anticipated points of resistance, and develop specific plans to mitigate or address these concerns
+ Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement and celebration
+ Evaluate effectiveness of change efforts , identify performance gaps, work to develop and implement interventions when needed, and capture and apply lessons learned to achieve continuous improvement
+ Coordinate with project teams to integrate change management activities into the overall project plan
+ Coordinate with other Premera departments and leaders to leverage expertise in support of change and adoption efforts
+ Work with cross-functional business partners to ensure consistency throughout the adoption program lifecycle and share common understanding of business impacts as a result of system and process transformation
+ Work though others, at all levels of the organization, to ensure success of changes including:
+ Coach senior leaders and executives in how they fulfill the role of change sponsor
+ Provide support and coaching to HR Business Partners, Learning & Development Consultants and managers as they lead their direct reports through transitions
+ Support project teams by integrating change management activities into project plans
What you’ll bring:
+ Bachelor's degree or 4 years’ work experience (Required)
+ 8 years of progressively more responsible professional experience (Required) including:
+ 4 years managing change efforts using change management principles and methodologies
+ Experience and knowledge of change management principles and methodologies (example: AIM, John Kotter’s 8-step process, Kurt Lewin’s 3 stage model and PROSCI’s ADKAR Model)
+ Certification in change management methodologies (Preferred)
+ Familiarity with lean practices (Preferred)
+ Prior people management experience
What we offer
+ Medical, vision and dental coverage
+ Life and disability insurance
+ Retirement programs (401K employer match and pension plan)
+ Wellness incentives, onsite services, a discount program and more
+ Tuition assistance for undergraduate and graduate degrees
+ Generous Paid Time Off to reenergize
+ Free parking
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin _._
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Salary Range:
$93,300.00 - $158,600.00
National Plus Salary Range:
$106,300.00 - $180,700.00
_*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska_ _._
At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.
As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.
Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) and America's 2023 Best Employers By State (https://www.forbes.com/lists/best-employers-by-state/?sh=21c7c3d1983b) .
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com .
As a Senior Change Management Consultant in Employee Experience, you will play a crucial role in ensuring enterprise-wide change-initiative projects meet business, schedule, and budget objectives. With a strong focus on the people side of change, you will be responsible for teaching and coaching others on how to create and implement change management strategies that maximize employee engagement and drive the achievement of both human and business objectives. Your work will facilitate employee adoption of change across the organization.
This is a hybrid position at our Mountlake Terrace campus.
What you’ll do:
+ Train and coach others to:
+ Apply a scalable and structured change management approach to support the people-side of change, including base-lining of change readiness
+ Utilize knowledge of situational awareness to develop change management strategies based on the groups impacted
+ Identify potential people-side risks , anticipated points of resistance, and develop specific plans to mitigate or address these concerns
+ Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement and celebration
+ Evaluate effectiveness of change efforts , identify performance gaps, work to develop and implement interventions when needed, and capture and apply lessons learned to achieve continuous improvement
+ Coordinate with project teams to integrate change management activities into the overall project plan
+ Coordinate with other Premera departments and leaders to leverage expertise in support of change and adoption efforts
+ Work with cross-functional business partners to ensure consistency throughout the adoption program lifecycle and share common understanding of business impacts as a result of system and process transformation
+ Work though others, at all levels of the organization, to ensure success of changes including:
+ Coach senior leaders and executives in how they fulfill the role of change sponsor
+ Provide support and coaching to HR Business Partners, Learning & Development Consultants and managers as they lead their direct reports through transitions
+ Support project teams by integrating change management activities into project plans
What you’ll bring:
+ Bachelor's degree or 4 years’ work experience (Required)
+ 8 years of progressively more responsible professional experience (Required) including:
+ 4 years managing change efforts using change management principles and methodologies
+ Experience and knowledge of change management principles and methodologies (example: AIM, John Kotter’s 8-step process, Kurt Lewin’s 3 stage model and PROSCI’s ADKAR Model)
+ Certification in change management methodologies (Preferred)
+ Familiarity with lean practices (Preferred)
+ Prior people management experience
What we offer
+ Medical, vision and dental coverage
+ Life and disability insurance
+ Retirement programs (401K employer match and pension plan)
+ Wellness incentives, onsite services, a discount program and more
+ Tuition assistance for undergraduate and graduate degrees
+ Generous Paid Time Off to reenergize
+ Free parking
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin _._
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Salary Range:
$93,300.00 - $158,600.00
National Plus Salary Range:
$106,300.00 - $180,700.00
_*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska_ _._
At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.
As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.
Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.
Source : Premera Blue Cross
