Senior Claim Executive - IMA Financial Group
Houston, TX
About the Job
IMA's Claims Client Advantage team is seeking a Senior Claim Executive to join our group! This role is responsible for the advocacy for and professional interaction with clients on claim resolutions and matters. A successful applicant must have strong relationship building and management skills, possess self-direction, and have effective problem solving and communication skills. This position can be located in an IMA Hub location or be fully remote!
ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:
- Maintain a proactive approach,focusing on claim resolutions and strategies
- Communicate pertinent claim information timely to internal and external clients
- Maintain strong relationships with internal and external clients
- Participate in presentations, including new business, RFPs (clients, TPAs), claim reviews, and renewals
- Develop strong working knowledge of IMA and carrier computer systems/programs
- Assist Claims Manager with the claim staff management, including training and development
- Develop and expand relationships at local, regional, and national levels with carriers, TPAs, Legal Resources, and Experts
- Expand knowledge and expertise in all lines of coverage
- Assist on Claims Projects, reports, loss runs, or other tasks as assigned
- Attend insurance related seminars including but not limited to continuing education classes
- Direct the activities of the Workers' Compensation Care Coordinator team members in the processing, monitoring, management and advocacy of claims
- Manage associates including performance reviews, hiring and placement, resolving customer complaints, and salary and budget planning
- Review and assign claims and/or accounts to appropriate staff to ensure aggressive processing, adjustment, and management for the client
- Contribute to hiring and development of staff members and identifies areas for improvement or growth
- Perform functions of the role within an IMA office 0-50% of the time
- Support and demonstrate IMA's core values
- Value and understand the importance of diversity, equity, and inclusion among all IMA associates
REQUIRED EXPERIENCE AND SKILLS include but are not limited to:
- 5+years of similar or related experience
- Bachelor's degree or work experience equivalent to a college degree
- Systems skills – Applied Epic, Carrier websites strongly preferred
- Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
- Exceptional technical skill and knowledge of coverage and claims handling
- Moderate travel required (25-50%)
- Prefer college graduate or prior claims or general insurance experience
- Excellent communication and negotiation skills
- Required: Strong mathematical and reasoning skills
- Ability to discuss and solve claim problems with clients and insurance carriers
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Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Why Join IMA?
We've built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
- 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
- 2023 Inc. Magazine's Best Workplaces
- 2023 Denver Business Journal's Best Places to Work
- 2022-2023 Connecticut Top Work Places
- 2021-2023 Inc. 5000's List of Fastest Growing Companies
- 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
- 2022-2023 Kansas City Business Journal's Best Places to Work
- 2021-2023 Charlotte Business Journal's Best Places to Work
- 2021-2023 Los Angeles Business Journal's Best Places to Work
- 2021-2023 The Salt Lake City Tribune Top Work Places
- 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
- 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-large category
- 2021 Dallas Business Journal's Best Places to Work
- 2021 Alaska Journal of Commerce's Best Workplaces in Alaska
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
