Senior Client Advisor - LuisaViaRoma

Company Background

LuisaViaRoma is an industry leader & innovator that has its roots as a luxury retailer dating to the early 1900s. LuisaViaRoma has been a dominant player in the true luxury segment of multi-brand e-commerce since it started its digital program in 1999, serving upwards of 1 million users from more than 200 countries.

In April 2024, LuisaViaRoma will open its New York flagship at 1 Bond Street in New York City. This New York location will physically anchor the brand in the American market with statement retail while further opening the US digital audience through location-based brand awareness and trust. The New York store extends LVR’s history of innovation by embracing modern retail concepts while retaining elements of exclusivity & discretion for the elite clientele that it will service. 

Job Summary

We are currently seeking a Senior Client advisor to join our new flagship store located in New York.

As a Senior Client Advisor, you will be an ambassador of the brand, ensuring that every client is treated according to LVR standards. You will strive to discover your clients with their needs and guiding them across all categories offered in-store and overseas.

You will proactively reach out to your clients on a consistent basis keeping the link to achieve your individual/store goal and will be a role model to the team and support management in operations duties.

We will hire you for this role because:

You are the ultimate ambassador of the LuisaViaRoma brand, with a strong understanding of the women's and men's luxury market in New York. In this position, you are accountable for creating a productive environment where customers have an extraordinary experience, work as a team and the business thrives.

Essential Duties & Responsibility but not limited to:

• Exceptional Senior Client Advisor and a team player.
• Achieve individual and team objectives, be accountable for sales results and support the team.
• Manage sales and optimize each step of the sales process ensuring all clients receive the highest degree of enjoyable service possible and highlighting all brands and categories offered in-store and overseas.
• Demonstrate sales leadership and advanced clienteling, using tools available to foster development existing/recruit new clients and build long term client relationships.
• Develop an in-depth knowledge of all products offered in-store.
• Strong customer service skills to provide courteous and precise customer satisfaction.
• Strong organization skills, multitasking and prioritizing capabilities.
• Follow-up with clients via telephone, text, email with all activities, post-sales, birthdays, and deliveries etc.
• Take full advantage of all contacts with customers in store and promote all products offered.
• Collaborate with colleagues to achieve business objectives.
• Consistency keep up-to-date regarding fashion trends, the know and monitor competition.
• Know customers needs, both expressed and less obvious.
• Demonstrate, recommend, and style the products available and promote wardrobing.
• Schedule client appointments and prepare all appointments in advance.
• Ensure customer loyalty by collecting client information to our database and building an extremely valuable client base that consists of high profile, local/international, and consistent customers.
• Assist management with inventory process, maintain clean work area, maintain visual merchandising, and provide management with qualitative feedback.

Brand Values:

• Understand the company’s values.
• Communicate the company’s values to customers.
• Support the brand image by always adhering to the dress code.

Physical & Functions of this job:

• Be able to lift or move up to 50 lbs.
• Required to stand and walk for up to eight hours in a workday.

Education/Experience:

• Preference for experience in retail setting, with a focus on sales, preferably in a luxury setting.
• Computer literate, learn and utilize various software.
• Passion for luxury product and appreciation for design.
• Ability to work a flexible schedule based on business needs which includes evenings, weekends, and holidays.
• Foreign languages (Mandarin, Spanish, Portuguese, Italian, French) are a plus.

Compensation Range

The base compensation range for this position is $27.00-$30.00 hourly plus commission. Health benefits and 401k are included as well.
Offer will be based on your relevant experience.

Luisa Via Roma is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity.