Senior Client Relationship Manager at Accord Intermediate Holdings Inc

As a Senior Account Executive, you will represent Accord in all interactions with both internal and external customers. This includes initiating and maintaining long-term relationships with various functional groups at assigned and developed accounts. You will work with Accord team members within company policies and guidelines in a focused way to serve customers satisfactorily and profitably. The ability to work with little guidance and/or direction is essential.

Candidate will need to reside in one of the following states: IL, NY, NJ, PA, MD, VA

(Please note that no relocation assistance is provided for this role.)

Responsibilities & Duties

• Be a primary day-to-day commercial point of contact for any account assignments.
• Develop and implement systems, touchpoints, reports, guidelines, and processes to keep customer business organized and performing as needed.
• Coordinate and update tailored presentation material(s) encompassing all Accord capabilities.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Proactively identify and research potential leads through various sources, including online research, social media, and industry-specific databases.
• Initiate contact with potential clients through cold calls, emails, and other communication methods.
• Develop regular reports and communications with customers on critical business metrics.
• Know and understand customer requirements and needs and support internal teams with this information.
• Coordinate and collaborate closely with customer service to ensure the best customer experience.
• Coordinate Accord resources (i.e., marketing, technical, operations, graphics, customer service) to provide value-added services and support to accounts.
• Use CRM and ERP (Epicor) as core tools of the position.
• Provide or coordinate technical assistance in resolving issues with Accord cartons at customer plants as needed.
• Support the needs of Accord internal stakeholders, plant and operational leaders, customer service team, demand and capacity planning team and finance team.

• Bachelor's degree preferred.
• Five or more years of demonstrated sales, customer service or related experience, preferably in folding carton segment or equivalent.
• Knowledge of Excel and working with spreadsheets, pricing matrices, specification documents, and online bidding portals.
• Strong understanding of equipment and technology profiles, capabilities, metrics, and carton production process.
• Excellent communication skills, both written and verbal.
• Strong critical thinking and negotiation skills.
• Strong planning and organizational skills.
• Comfort with collecting, analyzing, and interpreting data.
• Proficiency in Microsoft Office.
• Ability to work independently and influence outcomes with Senior Level Leadership.
• Demonstrated knowledge of company services/products/capabilities.
• Proficiency in running meetings and formal presentations.
  

We are an equal opportunity employer and value diversity at our company.We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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