Senior Client Services Manager - Navigating Cancer
Seattle, WA
About the Job
Navigating Cancer's mission is to radically reduce the burden of cancer through transformative digital health solutions. We enable oncology clinics to provide personalized, efficient care to every patient by offering relevant educational materials, ensuring the whole care team has visibility into patient issues and needs, and delivering actionable insights to identify and resolve gaps in care. Through our platform, patients receive a holistic service offering that supports their individual goals and needs.
Job Summary:
As a Senior Client Services Manager, you will collaborate with the SVP of the Life Sciences & Pharma team to support Patient Education (PE) programs for our existing clients. You will oversee the successful delivery of all components of our PE programs, which includes working closely with clients to ensure sufficient and effective program setup, monitoring program performance over time, reporting key metrics at regular intervals, and leading renewal discussions. You will represent Navigating Cancer to our pharmaceutical clients, building and nurturing senior-level relationships with leading pharmaceutical manufacturers in the U.S. To excel in this role, you must demonstrate a customer-first approach, a strong drive for excellence, a collaborative team spirit, operational efficiencey, and exceptional communication skills.
Responsibilities:
Navigating Cancer:
We support thousands of healthcare professionals and cancer patients every day as a mission-driven company committed to transformational innovation. Our goal is to continually develop new and better ways to enhance the patient experience and reduct patient costs. Joins us in leveraging technology to elevate patient care to the next level. We are passionate about what we do, believe in each other, and enjoy the journey along the way!
OneOncology:
Founded by community oncologists, for community oncologist, with the mission of improving the lives of everyone living with cancer. Our goal is to enable community oncology practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community oncology practices through group purchasing, operational optimization, data analytics, practice growth, and clinical innovation. Our 21 partner practices with 1,000 cancer care providers care for approximately 641,000 patients at more than 350 sites of care nationwide.
This position is full-time & 100% remote, with the options to come into our Seattle and/or Nashville corporate offices on a voluntary basis for local employees. We not only offer competitive compensation, but have a ton of other perks - here are just a few:
Navigating Cancer, a subsidiary of OneOncology, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Values:
Job Summary:
As a Senior Client Services Manager, you will collaborate with the SVP of the Life Sciences & Pharma team to support Patient Education (PE) programs for our existing clients. You will oversee the successful delivery of all components of our PE programs, which includes working closely with clients to ensure sufficient and effective program setup, monitoring program performance over time, reporting key metrics at regular intervals, and leading renewal discussions. You will represent Navigating Cancer to our pharmaceutical clients, building and nurturing senior-level relationships with leading pharmaceutical manufacturers in the U.S. To excel in this role, you must demonstrate a customer-first approach, a strong drive for excellence, a collaborative team spirit, operational efficiencey, and exceptional communication skills.
Responsibilities:
- Demonstrate the value of the Navigating Cancer’s Patient Education (PE) platform to pharmaceutical manufacturers.
- Gain comprehensive knowledge of all aspects of the PE product offering.
- Develop and implement new education programs using Navigating Cancer’s PE platform.
- Support the quality assurance process for all programs to ensure seamless setup and launch.
- Facilitate and manage the client Medical, Legal, and Regulatory (MLR) review process for program setup and representation.
- Monitor the progress of programs, tracking performance against benchmarks from launch onwards.
- Develop and interpret key performance indicators (KPIs) to measure and showcase the success and value of educational programs for client brands.
- Enhance customer engagement by creating compelling value stories that highlight key performance metrics for monthly intervals, year-in-review presentations, and other requested timeframes.
- Build and maintain strong client relationships, positioning yourself as their trusted advisor.
- Collaborate with cross-functional teams (product, data, engineering, etc.) to improve patient education product offerings.
- Contribute positively to the company culture.
- 2-5 years of relevant experience in pharmaceutical consulting preferred.
- Highly motivated with a strong work ethic, maturity, and proactive initiative.
- Excellent oral and written communication skills, with the ability to make a strong impact on senior-level decision-makers and clients.
- Prior experience with pharmaceutical claims, EMR and/or other Real World Data preferred
- Capable of critical data analysis.
- Proven ability to work effectively in a team environment.
- Comfortable working in an unstructured environment, demonstrating adaptability and resourcefulness.
- Meticulous attention to detail and a strong commitment to quality.
- Exceptional organizational skills with the ability to document processes and maintain comprehensive customer records.
- Bachelor’s degree in Business, Life Sciences, Analytics, or a related field preferred, or equivalent work experience.
Navigating Cancer:
We support thousands of healthcare professionals and cancer patients every day as a mission-driven company committed to transformational innovation. Our goal is to continually develop new and better ways to enhance the patient experience and reduct patient costs. Joins us in leveraging technology to elevate patient care to the next level. We are passionate about what we do, believe in each other, and enjoy the journey along the way!
OneOncology:
Founded by community oncologists, for community oncologist, with the mission of improving the lives of everyone living with cancer. Our goal is to enable community oncology practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community oncology practices through group purchasing, operational optimization, data analytics, practice growth, and clinical innovation. Our 21 partner practices with 1,000 cancer care providers care for approximately 641,000 patients at more than 350 sites of care nationwide.
This position is full-time & 100% remote, with the options to come into our Seattle and/or Nashville corporate offices on a voluntary basis for local employees. We not only offer competitive compensation, but have a ton of other perks - here are just a few:
- Flexible Work From Anywhere policy (must be US-based)
- Employer subsidized medical, dental and vision, optional short/long term disability & life insurance
- 401k Roth options
- Flexible Vacation & Sick time, Parental Leave Benefits
- Annual Hackathons
- Educational stipend
- Employee Referral program
Navigating Cancer, a subsidiary of OneOncology, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Values:
- Work with Purpose: We exhibit an unwavering commitment to enrich the lives of cancer patients and delight our customers.
- Act with Integrity: We communicate openly and honestly, and act with transparency and gratitude.
- Commit to Equity & Inclusion: We're dedicated to a culture where all people are respected and we believe in creating fair access, opportunity, and advancement for all of our employees.
- Be Agile: We welcome change and actively listen and adapt to deliver creative solutions and improvements.
- Seek Simplicity: We reduce complexity for ourselves, our customers and their patients and seek simplicity in all we do.
- Strive for Growth: We foster personal and professional growth and manage our performance to exceed the company's goals.
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Source : Navigating Cancer