Senior Client Support Analyst - Phaxis LLC
Chicago, IL
About the Job
Must Have Qualifications:
- Series 3, Series 7, and Series 63 recommended
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Day-to-Day Responsibilities:
- Experience using SQL, Python, C#
- Understand US Equities and Derivatives
- Series 3, Series 7, and Series 63 recommended
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Day-to-Day Responsibilities:
- Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
- First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
- Troubleshoot system and client connectivity issues
- Investigate order routing issues between SpiderRock and multiple execution brokers
- Perform QA of internal trading tools, algorithms and risk applications and document as needed
- Assist in client-onboarding and account creation
Source : Phaxis LLC