Senior Clinical Operations Manager - Rhythm

OUR MISSION

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert administrative and clinical care to provide exceptional real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. By empowering our clinicians, administrative teams, and partners with quality data, we enhance patient care, expand operational capacity, and improve quality of life. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone.

Role Overview

The Senior Manager for Clinical Operations plays a pivotal role in bridging the gap between clinical and administrative teams to ensure seamless alignment with the organization's overall objectives. This role is responsible for translating high-level organizational strategy into actionable clinical work plans and overseeing their execution by Clinical Managers. As the primary point of contact for resolving complex clinical and operational issues, the Senior Manager drives process improvements and manages critical functions to optimize both clinical workflows and administrative processes. Additionally, the Senior Manager will lead policy implementation, mentor Clinical Managers, and ensure the consistent delivery of high-quality patient care, while fostering collaboration across teams.

Key Responsibilities:

• Translate Organizational Strategy into Administrative Work Plans: Convert strategic goals into detailed administrative processes and workflows. Ensure effective communication and execution by Administrative Managers.

• Process Improvement & Workflow Optimization: Identify inefficiencies and recommend improvements in administrative workflows, scheduling, billing, and data management processes. Manage the end-to-end process for launching new administrative initiatives, ensuring smooth implementation.

• Mentor and Manage Administrative Managers: Provide oversight, guidance, and support to Administrative Managers. Conduct performance reviews, monitor progress, and develop leadership capabilities within the administrative management team.

• Policy Recommendation & Implementation: Collaborate with senior leadership to recommend and implement administrative policies and procedures that align with organizational objectives.

• Incentive Metrics: Oversee incentive metrics and manage administrative team lead bonus scorecards to ensure accurate and timely compensation. Prepare and submit finalized metrics for approval by the Director of Operations.

• Problem-Solving & Decision-Making: Leverage deep knowledge of administrative operations to independently resolve complex issues. Make informed decisions to enhance administrative efficiency.

• Quality Assurance & Performance Monitoring: Establish and monitor key performance metrics for administrative operations. Oversee monthly QA audit reporting to ensure compliance with standards and drive continuous improvement.

• Collaboration & Communication: Serve as the liaison between administrative and clinical teams, ensuring alignment and collaboration. Provide regular updates on operational progress and challenges. Participate in strategic discussions to align administrative operations with overall company goals.

• Full Team Management Responsibility: Manage all aspects of the administrative operations team, including hiring, performance appraisals, and staff development.

Expectations:

• Regularly communicate progress toward clinical and operational objectives.
• Ensure team actions align with both clinical efficiency and organizational goals.
• Effectively delegate tasks and ensure timely follow-up for completion.
• Utilize industry knowledge to propose innovative solutions and continuous improvements.

Skills & Qualifications:

• Must have 5 years direct clinical operations and teams' management.
• Strong leadership, delegation, and mentorship skills.
• Ability to translate organizational strategy into clinical objectives and manage team performance.
• Demonstrated ability to solve complex issues independently and make decisions within established guidelines.
• Experience in process improvement and project management, with the ability to own and drive initiatives from ideation to execution.
• Solid understanding of administrative processes and how they intersect with clinical operations to ensure seamless collaboration between teams.
• Knowledge of client EMR systems and the ability to work closely with clinical teams to ensure accurate data input and patient record management.
• Proficiency with Salesforce or similar CRM platforms, with the ability to leverage its tools for clinical and operational efficiency.
• Strong reporting skills, with the ability to generate and interpret performance metrics, and present data-driven insights to leadership for informed decision-making.
• Experience in workforce management, including scheduling for remote employees, resource allocation, and staff performance optimization, to ensure efficiency and adequate support for clinical operations.

Location:

This position is based in the United States and offers the flexibility of being located in either our Brooklyn, NY or Rockville, MD office. Candidates opting for a hybrid work model are expected to be in the office a minimum of two days per week. Additionally, accommodations for fully remote work arrangements can be discussed based on individual circumstances.

How We'll Take Care of You:

• Competitive Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Employer Match

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and other such rewards.

Total Pay Range:

• $100,000 – 125,000