Senior Clinical Secretary Occupational & Environmental Medicine - Dartmouth-Hitchcock Health

The Occupational & Environmental Health team is seeking a Senior Clinical Secretary to join the team! We are a team who is passionate, creative, determined, and has a can-do mindset.

The Senior Clinical Secretary would perform independent standard administrative support, advanced and confidential secretarial work, in addition to a wide range of customer service-related duties. The Senior Clinical Secretary schedules patients/employees/persons-of-interest/volunteers for various types of Occupational and Environmental visits, and manages multiple calendars. They design, analyze and coordinate master and other schedules. They serve as a resource to patients and staff members, participate in special projects and work on efficiencies with the administrative team on office/administrative processes and procedures. They have a close working relationship with the Manager, administrative staff, and clinical team.

If you have a demonstrated experience as an effective collaborator and problem solver, we encourage you to apply.

This is a great opportunity for someone who:

• Wants to do work that makes an impact!
• Cares about their team-members and fellow employees
• Is organized and understand that many small details add up
• Emphasizes quality in all the work you do, and knows that the customer experience matters
• Builds trust and rapport through every interaction
• Thrives in a fast-paces environment that requires flexibility, initiative, adaptability, and communication skills
• Has no problem rolling up their sleeves and working hard - no job too big, no job too small!
• Is resourceful and likes finding a way to move things forward
• Is comfortable with change - or at least comfortable being uncomfortable....our work is constantly evolving and that means you need to be too
• Is found to be a dependable and reliable team player

This is a full-time, 40-hour/week benefitted day-shift position working Monday - Friday from 7:30am to 4:30pm.

As part of the Dartmouth Hitchcock Occupational Medicine team, the Sr Clinical Secretary's responsibilities include:

1. Answers telephone, screens and directs calls, gives directions, and takes messages.
2. Schedules patients, manages calendars, schedules ancillaries, and rotaries, and coordinates scheduling.
3. Screens and assesses relative priorities of correspondence, inquiries, and projects, organizes systems of distribution, and reviews these items to ensure proper flow through the office.
4. Performs file/record management functions, prepares/constructs charts/department patient records, obtains new medical record numbers, and reviews billing sheets.
5. Completes and processes a variety of reports, forms, referrals, etc.
6. Obtains authorizations and pre-certifications.
7. Creates forms and spreadsheets.
8. Takes minutes for meetings.
9. Develops and maintains administrative office procedures and systems including filing systems, scheduling, drafting and document processing systems, and distribution/routing systems.
10. May conduct on-the-job training for new staff members and give input into performance appraisals.
11. May direct the work of other employees, work-study students, floats, temps, volunteers, and others.
12. Performs other duties as required or assigned.

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

• None