Senior CloudOps Engineer - EMS LINQ

We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.

LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.

• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.

• Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.

• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

We are seeking a Senior CloudOps Engineer to support our Cloud Operations team. In this role, you will contribute to the strategic direction and execution of our cloud initiatives, ensuring the health and reliability of our production environments while driving transformational change.

• To ensure the reliability, performance, and security of cloud-based infrastructure and operations. This includes managing production and non-production environments, implementing cloud strategies, and leveraging Infrastructure as Code practices to drive operational excellence.

• The role aims to enhance service delivery, support transformational change within the organization, and ensure compliance with service level agreements (SLAs) and data handling policies, contributing to improved operational efficiency.

• Plan, build, and manage Cloud systems based with an emphasis on Terraform and AWS

• Maintain core application infrastructure that supports customer-facing environments.

• Rearchitect legacy systems to leverage cloud native tooling to optimize performance and deliver excellence.

• Manage and own both production and non-production environments for application delivery, debugging, and testing.

• Diagnose and resolve issues related to system health, reliability, and scalability to minimize customer impact.

• Apply change management procedures to ensure security and operational continuity.

• Author and execute operating procedures and guidelines for the cloud environment.

• Ensure SLA compliance for customer systems and adherence to safe data handling procedures as defined by policy.

• Utilize Infrastructure as Code tools (Terraform) for infrastructure deployment and management.

• Integrate and manage monitoring and reporting tools (e.g., Prometheus.io, Grafana, Datadog, New Relic).

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.

• 3-5 years of experience in cloud engineering or a related field.

• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.

• Strong knowledge of Infrastructure as Code concepts and automation tooling.

• Experience with monitoring and reporting tools.

• Experience with security best practices and data handling procedures.

• Excellent problem-solving skills, attention to detail, and ability to work collaboratively in a team environment.

• Effective communication skills, both verbal and written.

• Deep experience with Terraform

• Experience rearchitecting application infrastructure

• AWS certifications

• All 3 major cloud providers: AWS, Azure, and GCP

• Azure DevOps

• Terraform

Remote working environment

Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)

One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)

Company Bonus Plan or Target Sales Commission Plan

Flexible Open Paid Time Off Plan

Paid Parental Leave Policy

10 paid holidays

16 hours of paid volunteer time

Blue Cross Blue Shield benefit network (medical/dental/vision)

Low-deductible PPO option or HDHP option with employer contributed HSA

Dental with child orthodontia

100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance

Health and wellness benefits including gym and Headspace reimbursement

Professional development opportunities

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.