Senior Computer User Support Specialist - DANE, LLC
Washington D.c., DC
About the Job
The Refresh Technician will perform activities related to installing new laptop and desktop computers at one
or more locations. The Refresh Technician will provide technical knowledge and expertise of Windows
operating systems, software installations, while providing excellent customer service when replacing assets
for users. The Refresh Technician will work with on-site manager, who will provide a list of
responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is
needed.
Duties and Responsibilities:
Installing software on laptop and/or desktop computers.
Complete multiple refreshes daily with strong attention to detail
Provide exceptional customer service while working in a fast-paced environment
Provide basic technical support for clients
Document actions and solutions performed with client in ticketing system
Stage equipment at user locations throughout target sites per plan
Backup and restore all local user profile(s) data and local settings
Assign assets to individuals and record location data for users to include tracking Asset Tags, Model
Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
De-install legacy equipment and aggregate into predefined staging areas for collection by asset
disposal team
Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number,
username, and location data match plan
Validate that customer can logon and use new asset following migration, relocation and/or refresh
activities. Provide basic troubleshooting support.
Support removal of assets, stage in service area, prepare equipment for shipment or disposal
Verify imaged devices have all required patches/updates
Assist in domain registration/Active Directory configuration and GPO deployment where applicable
Other duties as assigned.