Senior Conference Services Manager - Omni Hotels & Resorts

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Coordinate all aspects of conferences as assigned by the Director of Convention Services to include but not limited to: food and beverage requirements, effective meeting space usage, audio-visual requirements, guestroom types and rooming lists, function room set up, group transportation, check in and check out needs, billing, telephone and internet requirements, box storage and delivery, power requirements, expected food and beverage outlet usage, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.  

Managing Convention Operations

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Manages the planning, execution and supervision of assigned conventions to include sales,    negotiations, and conflict resolution.
• Communicates all group specifications and history to the appropriate department.
• Accurately forecasts group guestroom and banquet revenues according to established guidelines.
• Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention groups.
• Oversees contracted group room blocks to include cutoff, attrition, etc.
• Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines.
• Manages group room blocks and meeting space for assigned groups.
• Creates external communications to include contract addendums, introductory letters
• Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
• Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
• Proactively achieve consistently high Medallia scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client’s expectations have been met, and coordinating post convention feedback sessions.

 Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill, and supporting commission and rebate processes.
• Manages group room blocks and meeting space for assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.

 Participation and Leading Conference Team

• Sets goals and delegates tasks to improve hourly staff performance.
• Attend and actively participate in all pertinent meetings.
• Celebrate successes and publicly recognizes the contributions of team members including consistent use of OSC cards
• Champions all standards, policies and procedures for the Event Planning team.
• Take active role in training and development of hourly associates

Qualifications