Senior Constituent Records Coordinator at The George Washington University

I. JOB OVERVIEW

Job Description Summary:

The George Washington University Development and Alumni Relations (DAR) Division is seeking a Senior Constituent Records Coordinator.

DAR is responsible for leading the university’s alumni and fundraising efforts and seeks to promote a culture of philanthropy throughout the university community, including alumni, students, parents, faculty, staff, corporations and foundations, patients and other friends. Our goal is to advance GWs mission of excellence in education, research, scholarship, and patient care.
The Senior Constituent Records Coordinator has primary responsibility for processing complex gift and biographical records into the DAR database (Ellucian Advance), ensuring timely and accurate data updates to support Advancement operations and donor engagement. This senior role requires a high level of expertise in managing both gift and biographical records and involves the following key duties:

Gift Processing:

• Reviews and processes gifts from the university’s online giving platform, handling adjustments, refunds, and transfers.
• Manages complex gift transactions, including in-kind, planned gifts, securities, and payroll deductions.
• Collaborates with the Assistant Director, Gift Processing and the Finance Division to set up new funds, balance daily gifts, and provide audit documentation.

Records and Database Management:

• Conducts accurate and timely updates to donor biographical information.
• Ensures database integrity in creating new records, updating existing records, tracking events, and integrating data from other platforms.
• Identifies and resolves data discrepancies, enhancing data integrity by standardizing fields (e.g., salutations, addresses).

Advancement and Donor Relations Services:

• Responds to data inquiries from colleagues by researching donor records, resolving errors (e.g., declined payments, incomplete information) and clarifying donor intent.
• Responds to data inquiries from colleagues and provides research on donor history.
• Applies analytical skills and judgment in handling donor interactions, tribute gifts, and regulatory compliance (IRS, HIPAA, FERPA).

Advancement Infrastructure:

• Leads and participates in database projects, ensuring the maintenance of key modules.
• Identifies process inefficiencies, recommends corrective actions, improves automated services and safeguards sensitive data.
• Liaises with vendors (e.g., wealth screening, data appends, online giving) to optimize resource use and manage budgets.
• Assists with testing new systems, implementing enhancements, and revising policies.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 1 year of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• Understanding of SQL with skills to run data queries and integrity checks is desired.
• Interest in data governance, data quality, process improvement and data integrity processes to improve the quality of Gift and Biographical data.

Hiring Range

$45,925.13 - $75,829.87

GW Staff Approach to Pay

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

Development & Alumni Relations

Family

Dev & Alumni Relations

Sub-Family

Constituent Records

Stream

Individual Contributor

Level

Level 1

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40

Work Schedule:

Monday-Friday, 9am-5pm

Will this job require the employee to work on site?

Yes

Employee Onsite Status

Hybrid

Telework:

Yes

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number:

S013380

Job Open Date:

10/15/2024

Job Close Date:

12/31/2024

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.