Senior Coordinator, Research Development & Philanthropy - National Student Clearinghouse

Including a cover letter with your application is strongly encouraged and preferred.

Are you looking for more than just a job and want to make difference? If so, then join the National Student Clearinghouse talent community and discover your impact today!

We are a nonprofit, nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Serving the education, workforce and learner communities has been at the heart of our mission for over 30 years. Our work — performed in a trusted, secure, and private environment — provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors. Education leaders rely on the Clearinghouse’s unique national student data resources to better understand student pathways and outcomes in order to help students succeed, and our research better informs practitioners and policymakers about student educational pathways and enables informed decision making.

About the Role:

Do you want to be a part of something innovative in higher education? Use your talents to help make the world a better place, be part of a mission driven organization. If you enjoy working with education leaders, practitioners, and staff to accelerate the progress and success of former students with data driven decisions, then this job is for you!

The Senior Coordinator, Research Development & Philanthropy will work as part of the Research Development & Philanthropy team (RD&P) to coordinate, organize, and manage the day-to-day project activities for the Custom Research & grants business. The primary role of this position is to track project deliverables and deadlines, managing project scheduling and planning, overseeing contracting and project delivery, and coordinating communications with stakeholders and clients. This role reports directly to the Managing Director, Research Development and Philanthropy.

Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.

How You Contribute:

• Demonstrate the Clearinghouse’s competencies, which align with our corporate values. Manager will provide more detail to candidates as needed.
  • Core Competencies include: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.

Customer Focus:

• Coordinate meeting schedules with internal stakeholders and external clients and partners, prepare meeting agendas and objectives, handle post-meeting communications including meeting summary, action items and next steps, and scheduling follow-up calls.
• Assist team members in building and maintaining close and long-lasting relationships with clients and partners using a structured, disciplined approach to increase participation and satisfaction among our customers and stakeholders.
• Captures and reports customer’s feedback, demands and information in a timely manner to inform business decisions and optimize operation.

Optimizes Work Processes:

• Track schedules, internal and external deliverable deadlines, notifying teams of upcoming projects and grant obligations.
• Maintain a comprehensive project list and schedule, utilizing project management tools (e.g., Monday.com, Clarity, Salesforce).
• Organize project documents and reporting libraries on SharePoint and OneDrive, ensuring all materials are up to date.
• Confirms contract executions and track and payments, initiating communicating with clients as necessary.
• Innovate new workflows within CRM tools for accurate information for monthly management reports, Quarterly Business review deck, board meeting materials, and all other essential documentation.
• Support the Grant Manager in grant reporting and gathering information and input needed from internal stakeholders.

Communicates Effectively:

• Communicate with members within the team, across teams, and leadership in an open, transparent, clear and effective manner
• Establish clear goals, objectives, and timelines for meetings, gathering information, and coordinating project processes and deliverables
• Serves the point of contact for clients, handling basic correspondence, scheduling meetings, and sending out materials
• Work with IT department to arrange and maintain file transfer accounts needed by external clients
• Coordinate with internal stakeholders including, but not limited to, Chief Data Office, Research Center, Learner Insights product teams, and Data Operations to support project needs for project delivery

Be Open and Authentic:

• Demonstrate openness and authenticity in all communications and day-to-day work activities
• Build trust with internal and external stakeholders by demonstrating consistency between words and actions.

Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

What You Bring to the Table:

• An associate’s degree or higher in business management, Business Administration, or a related field. A combination of education and experience will also be considered, including through military service.
• 2-3 years of experience in business administration, business analytics, customer service or client management.
• Strong self-sufficiency, initiative and motivation, and the ability to deal effectively with ambiguity, and follow through with limited direction.
• Proven ability to multitask and manage competing priorities effectively.
• Excellent communication skills with a knack for sensing the dynamics of conversations and addressing concerns confidently.
• Proficiency with Microsoft Office Suite and familiarity with project management and collaboration tools.
• Demonstrates Clearinghouse’s core competencies: customer focus, optimizes work processes, communicates effectively, collaborates, and is open and authentic.
• Position will be 100% remote with the occasional requirement of attending mandatory meetings in Herndon, VA as requested by Senior Leadership.
• Must live within a commutable distance to Herndon, VA or in one of the Clearinghouse's approved States for hiring purposes. Refer to our HR Policies Page, located on our Careers site at https://www.studentclearinghouse.org/careers/human-resource-policies/, for more details.
• Must be at least 18 years old.

Additional Desired Requirements:

• Familiarity with financial reports.
• Experience in working with senior and executive leadership
• Service oriented and a champion of challenges experienced within the higher education industry.

Physical Demands:

• Use of a computer for 8 or more hours a day.
• Use of a copy machine and telephone.
• Frequently required to sit for 7 or more hours per day, when in the office may work in close proximity to others in an open office environment.
• Occasionally required to use hands and fingers to operate, handle, and reach.
• Vision abilities include close vision and the ability to adjust focus.
• Must be able to hear, speak, read, and concentrate.
• Must be flexible to perform out-of-town assignments and travel via car, airplane, train (up to 15%) including evening and weekends, when needed.

Benefits and Related Information

The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents. Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account, are options available for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible! We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays and up to 3 weeks of paid parental leave during a 12-month period. Vacation time will accrue based on length of service, and new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year. On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time. Additionally, the Clearinghouse observes at least 11 paid holidays per year.

Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA) and to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications. Employees can further their education and professional development by using our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program, and leveraging the enterprise-wide LinkedIn Learning subscription. There are additional employee benefits too, including but not limited to, mental health and wellness benefits. To find out more, please request a copy of our Benefits at a Glance!

Additionally, we reasonably believe that the hourly rate range for this position is between $22.44 and $26.44.

The requisition will be open internally for a minimum of three days, and applications will be accepted on an ongoing basis until the position is filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The National Student Clearinghouse is proud to be an Equal Opportunity/Affirmative Action Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status (or known to have a spousal, family, business, social or other relationship or association with a protected veteran), sexual orientation, genetic information, arrest record, natural hairstyle, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Pay Transparency Notice: The National Student Clearinghouse is a federal contractor that abides by all applicable equal opportunity laws and regulations. Under these laws, companies doing business with the federal government must provide applicants and employees with certain policies, including the following information. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)