Senior Crisis Counselor - Trilogy Inc

For more than 50 years, Trilogy has provided people across Chicago and beyond with support to recover from mental illness and move toward stability. We provide our clients with an array of essential services and ongoing support so that they can live independently and thrive in our community. Trilogy’s mission is to enable people in mental health recovery to build meaningful and independent lives through comprehensive and integrated care. We envision a society where everyone impacted by mental illness is valued, embraced, and supported holistically, systematically, and culturally; where the stigma of mental illness is eliminated; and where quality of care is not determined by socioeconomic status.

$27.86 - 28.84 /Hr.
Schedule: Sunday, Monday, Tuesday 7:00 AM - 7:30 PM; as well as 4 hours a week remote. 

Trilogy’s First Response Alternative Crisis Team (FACT) provides mobile crisis response services to community members experiencing mental health crises or distress. Available to all community members free of charge, the FACT team engages with a wide population of individuals experiencing suicidal ideation, psychosis, housing instability, severe anxiety, and other time sensitive needs. FACT Crisis Counselors support with the creation of safety plans, connection to community resources, and in the moment crisis counselling.

The Senior Crisis Counselor will complete all the responsibilities of the Crisis Counselor in addition to being the lead clinician on shifts where no Team Leader is present. They will respond to mental health crises in the community as part of a team and provide de-escalation, assessment, safety planning, and community resources.  They will provide strengths-based, person-centered, and trauma-informed services to people with severe mental illnesses and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

The Senior Crisis Counselor is a member of the FACT leadership team along with the Team Leader, Program Manager, and Clinical Director. While the Senior Crisis Counselor does not supervise staff members, they will assist with the creation of monthly schedules; create the daily appointment schedule with Team Leaders; answer questions and consult requests throughout the day from staff and manage dispatch/workflow of crisis calls.

All FACT team members work 3-12 hour shifts from the office/community plus a 4 hour administrative shift from home. Schedules are completed for two months at a time at least a month in advance. Flexibility in scheduling is expected to ensure appropriate coverage of unfilled shifts, including up to one weekend and evening shift per week.

 

Responsibilities: 

• Act as lead clinician on days where no Team Leader is on shift
• Assist with the creation of monthly and daily schedules
• Support Team Leaders with training of new staff
• Provide mobile crisis response services in pairs of two which include assessment, engagement, and safety planning with individuals in the community
• Give resources to community partners to reduce the need for future crisis intervention
• Work with referral sources to maintain a positive partnership to ensure success of the program
• Provide care coordination that supports an integrated health model and make referrals to additional services as needed.
• Provide staffing for shifts where coverage is needed; and on-call coverage in scheduling system
• Communicate effectively with the team for consultation and information sharing
• Complete all documentation in a timely and thorough manner
• Perform other related duties and/or projects as assigned

 
Qualifications:

• Must have one of the following requirements:
  • Bachelor's degree
  • Licensed Practical Nurse under the Nurse Practice Act (225 ILCS 65)
  • Certificate of Psychiatric Rehabilitation from a DHS-approved program, a high school diploma/GED, and two years’ experience of experience in a mental health setting
  • CRSS certification through IAODAPCA
  • Family Partnership Professional certificate from and in good standing with IAODAPCA
  • Occupational Therapy Assistant licensed under the Illinois Occupational Therapy Practice Act (225 ILCS 75) with one-year experience in a mental health setting;
  • High school diploma or GED and five years of supervised clinical experience in a mental health setting
• Two years supervised experience in a clinical mental health setting
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance
• Experience in mobile crisis, Screening, Assessment and Support Services (SASS), or emergency room crisis work settings preferred
• General office setting, extensive desk work at computer
•  May be required to lift, carry, bend, reach, and stand with parcels up to 25 lbs.
• For Clinical Positions: Working conditions may include transporting clients in personal vehicles; and driving/visiting clients in their homes or other community locations necessary to assist with client needs.

See job description