Senior Customer Quality Engineer - Gerresheimer

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Gerresheimer Peachtree City L.P. was established in 1993 in Peachtree City, GA, as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry.

https://www.gerresheimer.com/

• Independent customer complaint processing
• Initiating and participating in the processing of internal deviations
• Independent processing of change requests
• Independent risk management
• Audit participation
• Targeted and trusting cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, TCC/SEC and in particular the customer)
• Implementation of new projects on demand and according to specifications
• Independent compliance with standards, legal provisions (e.g. Working Hours Act, occupational safety regulations) and internal company regulations (SOPs, BVs, etc.)
• Responsible for the topicality of the product-related PMF (taking into account changes and effects on product transfer)

Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering, etc.) and developed by at least five years of experience in a comparable position.

This function requires specialist knowledge in the areas of quality  and project management.

• Expert knowledge of manufacturing processes (e.g. products and processes)
• Expert knowledge of relevant QM guidelines
• In-depth knowledge of relevant IT applications (e.g. office programs, MES, QM system)
• Expert knowledge of customer relationship management in the technical environment
• Very good knowledge of statistical QM methods
• Excellent communication skills
• Strong ability to work in a team
• Excellent problem-solving skills and knowledge of conflict management

• Excellent knowledge of English (spoken and written)
• Excellent understanding of technical reports (Executive Summary)
• Excellent moderation and presentation skills
• Excellent analytical and conceptual skills
• Project and process management competence

• Mon - Fri / 40hrs
• 8:00 am - 5:00pm
• Company health benefits, 401k, incentive bonuses