Senior Customer Service Representative at NTT DATA
Phoenix, NY 13135
About the Job
Job Title: Senior Customer Service Representative (Temporary 4 months)
Industry: Healthcare
FSLA status: Non-Exempt
Department: Operations
Level: Entry to Mid-level
Location: Phoenix, AZ
Pay Rate: 19.68
At NTT DATA, we know that with the right people on board, anything is possible
The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition
By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a Senior Customer Service Representative to join our team for a 4 month or longer temporary assignment
If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.
You will join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry
They believe in supporting both personal and professional growth
That means, they pay attention to goals, celebrate milestones, and highly encourage learning opportunities.
JOB SUMMARY
Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests
Ability to research and investigate orders using PeopleSafe and LINKS
Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience
Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry
Responsible for researching and resolving payment issues
Call to offer a direct sale of medications to participants and posting payments to the proper account
Perform required transactions to complete mail order prescriptions
Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines
Ability to work under strict turn-around-times.
Responsibilities
JOB QUALIFICATIONS
ESSENTIAL FUNCTIONS
All duties and responsibilities are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities
Other functions and accountabilities may be assigned from time to time
Regular attendance is an essential function of this position
To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.
TYPICAL PHYSICAL DEMANDS
Requires sitting for long periods of time
Some bending, stretching or reaching required
Requires the physical dexterity to operate a keyboard, calculator, telephone, copier and other office equipment as necessary
Requires ability to perform data entry functions for 95% of the scheduled work shift and perform duties in a fast-paced environment with high demands and tight deadlines
Requires ability to view computer monitor for long periods of time without eyestrain.
About NTT Data, Inc.
NTT DATA, Inc
partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most
We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services
NTT DATA, Inc
is part of the NTT DATA family of companies, together comprising a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100
Learn more at
NTT DATA, Inc
(the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs
The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex sexual orientation genetic information, physical or mental disability, veteran or marital status, or any other class protested by law
To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
#INDHRS
Industry: Healthcare
FSLA status: Non-Exempt
Department: Operations
Level: Entry to Mid-level
Location: Phoenix, AZ
Pay Rate: 19.68
At NTT DATA, we know that with the right people on board, anything is possible
The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition
By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a Senior Customer Service Representative to join our team for a 4 month or longer temporary assignment
If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.
You will join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry
They believe in supporting both personal and professional growth
That means, they pay attention to goals, celebrate milestones, and highly encourage learning opportunities.
JOB SUMMARY
Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests
Ability to research and investigate orders using PeopleSafe and LINKS
Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience
Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry
Responsible for researching and resolving payment issues
Call to offer a direct sale of medications to participants and posting payments to the proper account
Perform required transactions to complete mail order prescriptions
Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines
Ability to work under strict turn-around-times.
Responsibilities
- Answer incoming calls from members, providers, and plan sponsors to verify insurance coverage
- Reverify Medicare Part D coverage as required
- Research and verify correct member information
- Provide resolution to questions and concerns regarding coverage and plans
- Other duties as assigned by management
JOB QUALIFICATIONS
- 1+ year(s) of customer service experience involving interacting with others
- 1+ years of MS Office experience
- 1+ year of experience in a call center environment
- 1+ years of health care or insurance industry
- High School diploma or GED
ESSENTIAL FUNCTIONS
All duties and responsibilities are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities
Other functions and accountabilities may be assigned from time to time
Regular attendance is an essential function of this position
To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.
TYPICAL PHYSICAL DEMANDS
Requires sitting for long periods of time
Some bending, stretching or reaching required
Requires the physical dexterity to operate a keyboard, calculator, telephone, copier and other office equipment as necessary
Requires ability to perform data entry functions for 95% of the scheduled work shift and perform duties in a fast-paced environment with high demands and tight deadlines
Requires ability to view computer monitor for long periods of time without eyestrain.
About NTT Data, Inc.
NTT DATA, Inc
partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most
We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services
NTT DATA, Inc
is part of the NTT DATA family of companies, together comprising a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100
Learn more at
https://us.nttdata.com/en/.
/>EEO StatementNTT DATA, Inc
(the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs
The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex sexual orientation genetic information, physical or mental disability, veteran or marital status, or any other class protested by law
To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
#INDHRS
