Senior Customer Service Representative - JBL Resources

Senior Customer Service Representative
Location: Kalamazoo, Michigan
Shift: 2nd Shift, 3:30pm-12:00am
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:

• Creating cases to be completed using a proprietary case management system.
• Reviewing CT scans for conformity to Mako Surgical protocol.
• Segmenting CT scans using specialized software to create 3D anatomical bone models for use in robotic surgery.
• Creating pre-operative surgical plans using the previously created digital bone models for robotically assisted total hip and total knee replacement.
• Reviewing CT segmentations and surgical plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Uploading completed pre-plans to field based personnel.
• Documenting all activities according to prescribed methods and procedures.
• Following work instructions exactly to deliver consistent output.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 2 years' work experience required, or equivalent education (Associate's Degree or above).
• Proficiency in Microsoft Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe Photoshop are all considered a plus.
• Certifications or related experience in Radiology (CT, X-Ray, MRI) is preferred.
• Certification in Nursing or related field is preferred.
• College level anatomy course completion is preferred.
• Demonstrated customer service orientation.
• Demonstrated interpersonal and communication skills.
• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.
• NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company