Senior Customer Services Specialist - Order Desk Management - Curtiss-Wright Corporation
Portland, OR
About the Job
Customer Services Specialist – Order Desk Management
The Customer Services Specialist serves a global customer base in conjunction with customer focused teams within PacStar including both the Professional Services Group and the Sales Group and is the primary interface to designated customers authorized purchasing representatives for Curtiss-Wright PacStar products and services. This role will report directly to the Director, Finance – PacStar Group and will regularly interface with the Company Principal Financial Analyst in the PacStar Finance Group. This is a hands-on role that will be expected to have a working knowledge of sales order processing, accounts payable and accounts receivable, and requires a high level of attention to detail.
PacStar is a rapidly growing organization and over time this position can be expected to have expanded levels of demand in the future.
Location: Portland, OR
We Take Care of Our People:
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/)
Your Challenge:
+ Primary focus will be on sales order processing (quote to release-to-purchasing) and assisting the Finance team with invoicing as needed.
+ Accurate and timely entry of complex customer purchase orders, including production and repair orders.
+ Tracking and expediting internal contract reviews and order acknowledgement and acceptance.
+ Day-to-day administration of the Order Management Desk inbox and purchase order log in MS SharePoint.
+ Coordination of purchase order amendments to match Curtiss-Wright’s quotation.
+ Partnering with both Professional Services and Sales to support customer reports and deliverables.
+ This role has a dotted line to the Principle Financial Analyst and will need to have an understanding of Accounts Payable, Accounts Receivable, Bill of Materials, Inventory and Commercial freight and title transfer terms.
+ First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments.
+ Effectively communicate details of customer orders to various internal teams to ensure all requirements are met.
+ Work closely with Professional Services to ensure customer satisfaction and drive activities that support the customer.
+ Participate in customer conference calls and meetings, standing in for Project Managers as required.
+ Escalation of issues to Professional Services and into management as needed.
+ Rescheduling or renegotiating contractual delivery dates with customers.
+ Attend internal meetings to mitigate possible risks to on-time delivery performance.
+ Requires strong problem solving and critical thinking skills.
+ Other duties as assigned.
What you bring:
+ 2 - 5 years of experience in Sales Order Processing (quote to cash), ideally in the manufacturing industry.
+ Experience in order management, including entering and providing status of customer purchase orders.
+ Detail-oriented, highly motivated, ability to coordinate tasks across multiple groups.
+ Excellent organizational and interpersonal skills.
+ Superior communication, decision making, and teaming skills, and willing to do whatever is needed to provide the best possible experience for both internal and external customers.
+ Be adaptable and comfortable in a fast-paced, dynamic work environment.
+ Strong computer skills including MS-Office, MRP, and CRM systems (SAP, Sage or Pivotal knowledge is a plus).
+ Negotiating skills and abilities an asset – always aiming for “win-win”.
+ Basic understanding of sales and use tax a plus.
+ Understanding of International Traffic in Arms Regulations (ITAR) processes and associated export policies and restrictions.
Who We Are:
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive.
#LI-YH1 #IND
_No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ _Talent Acquisition Team (TA_COE@curtisswright.com)_ _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
The Customer Services Specialist serves a global customer base in conjunction with customer focused teams within PacStar including both the Professional Services Group and the Sales Group and is the primary interface to designated customers authorized purchasing representatives for Curtiss-Wright PacStar products and services. This role will report directly to the Director, Finance – PacStar Group and will regularly interface with the Company Principal Financial Analyst in the PacStar Finance Group. This is a hands-on role that will be expected to have a working knowledge of sales order processing, accounts payable and accounts receivable, and requires a high level of attention to detail.
PacStar is a rapidly growing organization and over time this position can be expected to have expanded levels of demand in the future.
Location: Portland, OR
We Take Care of Our People:
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/)
Your Challenge:
+ Primary focus will be on sales order processing (quote to release-to-purchasing) and assisting the Finance team with invoicing as needed.
+ Accurate and timely entry of complex customer purchase orders, including production and repair orders.
+ Tracking and expediting internal contract reviews and order acknowledgement and acceptance.
+ Day-to-day administration of the Order Management Desk inbox and purchase order log in MS SharePoint.
+ Coordination of purchase order amendments to match Curtiss-Wright’s quotation.
+ Partnering with both Professional Services and Sales to support customer reports and deliverables.
+ This role has a dotted line to the Principle Financial Analyst and will need to have an understanding of Accounts Payable, Accounts Receivable, Bill of Materials, Inventory and Commercial freight and title transfer terms.
+ First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments.
+ Effectively communicate details of customer orders to various internal teams to ensure all requirements are met.
+ Work closely with Professional Services to ensure customer satisfaction and drive activities that support the customer.
+ Participate in customer conference calls and meetings, standing in for Project Managers as required.
+ Escalation of issues to Professional Services and into management as needed.
+ Rescheduling or renegotiating contractual delivery dates with customers.
+ Attend internal meetings to mitigate possible risks to on-time delivery performance.
+ Requires strong problem solving and critical thinking skills.
+ Other duties as assigned.
What you bring:
+ 2 - 5 years of experience in Sales Order Processing (quote to cash), ideally in the manufacturing industry.
+ Experience in order management, including entering and providing status of customer purchase orders.
+ Detail-oriented, highly motivated, ability to coordinate tasks across multiple groups.
+ Excellent organizational and interpersonal skills.
+ Superior communication, decision making, and teaming skills, and willing to do whatever is needed to provide the best possible experience for both internal and external customers.
+ Be adaptable and comfortable in a fast-paced, dynamic work environment.
+ Strong computer skills including MS-Office, MRP, and CRM systems (SAP, Sage or Pivotal knowledge is a plus).
+ Negotiating skills and abilities an asset – always aiming for “win-win”.
+ Basic understanding of sales and use tax a plus.
+ Understanding of International Traffic in Arms Regulations (ITAR) processes and associated export policies and restrictions.
Who We Are:
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive.
#LI-YH1 #IND
_No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ _Talent Acquisition Team (TA_COE@curtisswright.com)_ _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
Source : Curtiss-Wright Corporation
