Senior Customer Success Architect - Amplitude
San Francisco, CA
About the Job
Amplitude is a leading digital analytics platform that helps companies unlock the power of their products
More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey
Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action
When teams understand how people are using their products, they can deliver better product experiences that drive growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions
We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.About The Role & TeamJoin us as we deliver innovative and creative solutions to our customers
We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack
Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work"
You are a solution- and execution-oriented individual with a dedication for getting things done.As a Senior Customer Success Architect, you will: Serve as a trusted technical advisor for our customers.Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance. Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.You'll be a great addition to the team if you have: At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.Competent in programming languages and concepts that underpin modern web and mobile development (e.g
SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.Who We AreThe Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed
Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action
This empowers teams to build better product experiences that drive business growth
We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.Some of our benefit programs include:Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plansFlexible time off, paid holidays, and moreGenerous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much moreExcellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S
locations only)Employee Stock Purchase Program (ESPP)Other fun facts about Amplitude: G2 Customer Reviews: #1 product analytics solution for 13 quarters in a row.Business Insider: A top tech company to bet your career on.Fast Company: #3 most innovative enterprise company in the world.Founded in 2012, Amplitude went public via a direct listing in September 2021 and is now trading under the ticker $AMPL. We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs
Nom nom.Amplitude provides equal employment opportunities (EEO)
All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.This role is eligible for equity, benefits and other forms of compensation.Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado
Colorado range: $143,000 - $215,000 total target cash (inclusive of bonus or commission)Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California
Salary range: $159,000 - $239,000 total target cash (inclusive of bonus or commission)Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area
California salary range: $143,000 - $215,000 total target cash (inclusive of bonus or commission)Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state
Washington salary range: $143,000 - $215,000 total target cash (inclusive of bonus or commission)Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans
Finally, a company sponsored 401(k) retirement plan.#LI-GF1#LI-RemoteBy applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers
Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process
Any emails from the Amplitude recruiting team will come from an @amplitude.com email address
You can learn more about how to protect yourself from these types of fraud by referring to this article
Please exercise caution and cease communications if something feels suspicious about your interactions.
More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey
Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action
When teams understand how people are using their products, they can deliver better product experiences that drive growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions
We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.About The Role & TeamJoin us as we deliver innovative and creative solutions to our customers
We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack
Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work"
You are a solution- and execution-oriented individual with a dedication for getting things done.As a Senior Customer Success Architect, you will: Serve as a trusted technical advisor for our customers.Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance. Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.You'll be a great addition to the team if you have: At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.Competent in programming languages and concepts that underpin modern web and mobile development (e.g
SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.Who We AreThe Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed
Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action
This empowers teams to build better product experiences that drive business growth
We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.Some of our benefit programs include:Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plansFlexible time off, paid holidays, and moreGenerous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much moreExcellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S
locations only)Employee Stock Purchase Program (ESPP)Other fun facts about Amplitude: G2 Customer Reviews: #1 product analytics solution for 13 quarters in a row.Business Insider: A top tech company to bet your career on.Fast Company: #3 most innovative enterprise company in the world.Founded in 2012, Amplitude went public via a direct listing in September 2021 and is now trading under the ticker $AMPL. We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs
Nom nom.Amplitude provides equal employment opportunities (EEO)
All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.This role is eligible for equity, benefits and other forms of compensation.Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado
Colorado range: $143,000 - $215,000 total target cash (inclusive of bonus or commission)Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California
Salary range: $159,000 - $239,000 total target cash (inclusive of bonus or commission)Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area
California salary range: $143,000 - $215,000 total target cash (inclusive of bonus or commission)Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state
Washington salary range: $143,000 - $215,000 total target cash (inclusive of bonus or commission)Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans
Finally, a company sponsored 401(k) retirement plan.#LI-GF1#LI-RemoteBy applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers
Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process
Any emails from the Amplitude recruiting team will come from an @amplitude.com email address
You can learn more about how to protect yourself from these types of fraud by referring to this article
Please exercise caution and cease communications if something feels suspicious about your interactions.
Source : Amplitude