Senior CX Design Consultant (f/m/d)* - Parloa
New York City, NY
About the Job
YOUR MISSION:
As a CX Design Consultant you will guide and advise our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will take responsibility for customer projects. You advise them in designing outstanding phone & chatbot experiences with Parloa. To do this, you'll be hands-on guiding them through writing dialogs and developing technical dialog logic in the low-code frontend of Parloa.
IN THIS ROLE YOU WILL:
- Consult our B2B customers to create an outstanding user experience with their Parloa bot, a bot their users love talking to.
- Drive the analysis of our customer's requirements and create bot-related specifications to match.
- Understand the technical logic of a dialog, and know exactly which Javascript snippet from the library you need and how to adjust it.
- Inspire everyone around you to elevate their use of Parloa - by becoming one of our bot-building experts.
- Strive to improve the product by discovering the bugs and formulating feature requests, thus making the experience with Parloa better every day.
- Collaborate closely with the whole Customer Success team to provide value to our customers and don't hesitate to roll up your sleeves and make it happen together.
WHAT YOU BRING TO THE TABLE:
- At least 3 years of professional experience in (technical) consulting, (Voice) User Experience Design, and/or IT development, ideally in an agency and/or in the B2B sector.
- Strong project management skills with a passion for meeting milestones and stakeholder communication.
- Logical thinking with the ability to solve complex dialogues and make them stable for fallbacks; JavaScript knowledge is a big plus.
- A creative vocabulary for a memorable bot dialogue from your customer's customers.
- Strong interest in customer communication of brands and companies, digital voice assistants and other innovations, chatbots, and (Conversational) AI; practical experience with AI projects is a plus.
- 'Own it' mentality – You are able to take ownership of a task from inception to completion.
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
- Hybrid work environment (2 days a week in the office) - We love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity, Unlimited PTO
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Class Pass membership
- Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
