Senior Data Analyst - Software Guidance & Assistance

Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Data Analyst for a Contract assignment with one of our premier SaaS clients in San Jose, CA . This is a hybrid role.

The Document Cloud Strategy & Insights team is looking for a Senior Data Analyst who is passionate about using big data to deliver phenomenal customer experiences and inform business decisions. Understanding customer behavior through hypothesis validation deep dive analysis, developing hypotheses and testing them through rigorous experimentation forms the core of our team. We are looking for someone who is self-motivated and can take ownership. Additionally, you should have experience working in cross functional environments, leading change, and communicating effectively to executive and non-technical audiences.

Responsibilities :

• Leverage clickstream data and transactional data to uncover insights based on customer journey
• Formulate hypothesis that could help unlock bottlenecks and drive better user experience on the platforms
• Collaborate with engineering, product and UX teams to identify the analytics instrumentation needed and validate the accuracy of the telemetry on staging and production environments.
• Provide analytics requirements for conducting A/B Tests and help with the test design, setup, detailed analysis and recommendation
• Develop compelling stories that convey the relevant synthesized insights to various internal partner audiences
• Partner with various cross-functional teams (Engagement & Retention, Data Science, Finance, Engineering, Product, and Marketing) to drive growth in Document Cloud's Family of Products
• Leverage statistical and data science models to analyze and better understand the end-to-end customer journey, from acquisition and conversion to engagement and retention
• Utilize dashboarding tools such as Power BI and Tableau for descriptive and diagnostic analyses
• Telecommuting up to 50% Permitted
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Required Skills :

• 5 to 6 Years of industry experience in data/business analysis with hands-on SQL expertise
• At least 2-3 years' experience in conducting A/B testing. Any experience with experimentation on mobile platforms will be a bonus.
• Familiarity with clickstream data and big data platforms such as Hadoop
• BA/BS in Actuarial Science, Statistics, Mathematics, Economics, Computer Science or other quantitative fields. Master is preferred.
• Experience with programming language such as Python, R and data visualization tools such as Tableau/Power BI
• Statistical Modelling in Microsoft Excel or Power Pivot
• Understanding of statistical modeling, machine learning, or data mining concepts, and a record of solving problems with these methods.
• Excellent communication (verbal and written), relationship skills, and a strong team player
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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.