Senior Data Center Manager - Traveler - GXO Logistics Worldwide, LLC

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

We are seeking a highly skilled and experienced Manager to lead and oversee Data Center Operations. As the Senior Data Center Manager - Traveler, you will be responsible for the day-to-day operations of multi-campus data center facilities, ensuring that all operations are running smoothly and efficiently. The ideal candidate will have a strong background in operations with an understanding of the data center infrastructure, as well as excellent leadership and communication skills. We are committed to maintaining the highest standards of safety, reliability, and performance within our data center operations. If you are ready to take your career to the next level with a rapidly expanding global company, join GXO!

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Travelling up to 90% you will manage and lead teams of data center operations staff, providing guidance, training, and performance evaluations

• Oversee the day-to-day operations of the data center to ensure maximum uptime and reliability, including guaranteeing completion of all critical operational requirements such as OnTime Rack Placement, Tray Population, Rx/Spares support, etc.
• Establish and meet site objectives in the areas of financial performance, safety, quality and customer service while maintaining compliance with all applicable internal and external policies
• Maintain high standards of operational efficiency and ensure compliance with specified contract metrics
• Coordinate with cross-functional teams, including network engineering, security, and facilities management, to ensure seamless integration of data center operations with overall business objectives
• Collaborate with cross-functional teams to develop and implement operational policies and procedures to ensure compliance with client standards and best practices
• Manage vendor relationships and contracts including equipment procurement, maintenance, and service agreements
• Ensure strict adherence to data center security protocols and physical access controls
• Develop and maintain comprehensive documentation related to data center operations, including inventory management, change management, and incident response procedures
• Continuously evaluate and improve data center operations infrastructure to optimize performance, reliability, and efficiency
• Participate in capacity planning and forecasting to support the company's growth and scalability requirements
• Serve as point of contact for data center-related escalations, providing timely response and resolution as needed

At a minimum, you'll need:

• 5 years of managerial experience in a technical environment
• Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
• Ability to travel up to 90%

• Bachelor's or master's degree
• Experience managing a Data Center
• Experience in Site start-ups, take-overs, and operational recoveries
• Experience in supply chain management in a distribution environment
• 3-5 years of leadership experience in Third-party Logistics (3PL)
• Lean, Six Sigma, Continuous Improvement and Warehouse Management Systems (WMS) knowledge and experience
• Experience in an AS9100 or ISO environment
• Proven successful employee engagement and retention strategies with the ability to inspire and motivate the workforce
• Working knowledge of financial accounting, including developing and/or managing a P&L
• Solid problem-solving techniques and statistical analysis skills
• Strong skills monitoring and enforcing safety measures and policies for internal team members and external vendors, including coaching to ensure a safe work environment

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.