Senior Data Specialist Manager - Definitive Healthcare, US
Framingham, MA
About the Job
At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.
Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.
For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.
One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.
We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.
We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!
Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
Join our dynamic Data Operations Team at Definitive Healthcare as a Senior Data Specialist Manager. In this leadership role, you will be responsible for overseeing the quality and accuracy of our proprietary data through innovative research and strategic data collection initiatives. This role is vital to our Atlas Reference and Affiliation Data Asset, a key feature of our View product. As part of the Product Organization, you will lead efforts to enhance the completeness of our firmographic data and drive continuous improvement across our team.
The ideal candidate will be a hands-on leader with strong data management experience, proven team leadership skills, and a focus on operational excellence.
What You'll Do:
- Leadership & Team Management:
- Lead, mentor, and develop a team of Data Specialists responsible for company data and affiliations, including 1 Senior Data Specialists and 3 Team Leads.
- Oversee day-to-day operations, ensuring that team members meet their productivity and quality targets.
- Become an authority on Definitive Healthcare's data guidelines, ensuring best practices in data collection and quality assurance.
- Foster a culture of accountability, continuous improvement, and collaboration
- Partner with Product Management, Data Engineering, and Data Science to align team efforts with broader company objectives.
- Performance Management
- Ensure our data meets rigorous quality standards for completeness, accuracy, and timeliness.
- Regularly monitor and assess the performance of individual team members and the overall team using KPIs.
- Identify underperforming areas and implement action plans to improve productivity and quality metrics.
- Work closely with Quality Analysts to review audit results, identify recurring issues, and develop training or process adjustments to prevent future errors.
- Create and manage project timeliness to ensure successful execution of team initiatives
- Training & Development:
- Help develop ongoing training programs to keep the team updated on best practices for company data processing and quality control.
- Ensure clear communication and understanding of individual KPIs, offering coaching and feedback as needed
- Identify high performers, mentor them for future responsibilities as they grow within the team
- Strategic Contribution
- Partner with leadership on strategic initiatives that impact primary research data initiatives
- Identify opportunities to leverage Generative AI and Data Science to enhance the speed, accuracy, and scale of data collection processes
- Establish team goals and company standards for Firmographic and Technographic data
- Help evaluate potential third-party data acquisitions for quality and completeness
- Collaborate with Customer Success and Commercial teams to identify key trends from customer feedback.
What You'll Bring:
- At least 7 years of professional experience in Data Management, including 3+ years in a leadership role (Manager, Team Lead, or similar).
- Proven experience with data validation and complex data structures, preferably within the healthcare industry.
- Experience with working with distributed teams, both domestic and international
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent communication and collaboration skills, with the ability to engage with stakeholders at all levels across departments.
- A passion for driving change, improving processes, and enhancing data quality.
- Strong analytical skills, with the ability to interpret data and make decisions to optimize operations.
- Proven track record of driving productivity and quality improvements in a data-focused team.
- Intermediate proficiency in SQL. Familiarity with Generative AI, Data Science, or Python is a plus.
- A hands-on, proactive approach with a "roll up your sleeves" attitude.
- Create and manage project timelines to ensure successful execution of team initiatives.
Why we love Definitive, and why you will too!
- Industry leading products
- Work hard, and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Definitive Cares, our community service group, gives all of us a chance to give back
- Competitive benefits package including great healthcare benefits and a 401(k) match
What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment – we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information
Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.