Senior Design Manager - Capital One Services, LLC

Locations: VA - McLean, United States of America, McLean, Virginia

Senior Design Manager

We are currently seeking a Lead UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

You will work in close partnership with leaders in design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.

As a leader, you will inspire and empower a high-performing and innovative group with skill sets in data visualization, service design, and UX/UI design to define and deliver compelling, end-to-end product experiences that simplifies the complexity found across platforms and customer types.

You'll clear the path for great design with a seat on the cross-functional product, tech and design leadership team, with whom you'll build the vision for our core experiences.

Who you are

• Builder: You like getting your hands dirty to create great experiences around business intent and customer insights

• Judgment: You maintain a balance between Design-thinking and business acumen to align the value or design with ROI

• Learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often

• Multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team

• Partner: You develop relationships with key product and tech partners to build a customer-first experience

• Storyteller: You can weave and share compelling narratives around research findings and design concepts

• Energizer: You gather and integrate feedback, influence stakeholders and create momentum for ideas or initiatives

• Open book: You're comfortable sharing in-progress work with teammates and partners for feedback

What you'll do

As a Senior Manager, you will:

• Use visual storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiative

• Lead teams and multiple projects through discovery, synthesis, ideation, design, and testing of new product and service concepts to drive business intent and outcomes

• Manage customer data and translate insights into actionable inputs to inform product roadmaps through the voice of the customer

• Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools

• Translate insights and strategy into concept prototypes to communicate your vision through your artifacts

• Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work

• Ensure the customer-facing experiences set the bar for quality and deliver against our customers' highest needs

• Adapt and create new methodologies (design research, work-session facilitation, prototyping) to deliver to project objectives in an ever-changing business context

• Build relationships with multiple partner teams by demonstrating strong project management, and managing an evolving portfolio of work

• Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work

What you'll bring

• Empathy that will empower you to be a customer advocate in our product development processes

• Strong leadership presence to facilitate collaboration between Design, Product, and Tech

• Ability to translate user needs and requirements into clear and compelling artifacts

• Ability to clearly communicate your recommendations to partners and influence the shape of the experience using service blueprints, future state maps, user journeys, and more

• Excellent problem-solving and relationship management skills

Basic qualification

• At least 10 years of experience in design strategy, service design or human-centered design

Preferred qualifications

• Bachelor's degree or military experience

• Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields

• Experience partnering with executives and key stakeholders groups

• Experience designing for data-heavy experiences and/or complex enterprise systems

• Strong experience with product design processes, and design tools, such as Figma

• Familiarity with working in and contributing to systems of reusability (i.e. design systems)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly