Senior Desktop Service Engineer - Greenbelt, MD - Georgia IT Inc.
Greenbelt, MD
About the Job
Senior Desktop Service Engineer
Location: Greenbelt, MD
Position Type: Contract
Rate: DOE
Role Description:
Position Description: The Desktop Service Engineer Support Engineer will primarily be responsible for the overall maintenance and support of the Windows desktop environment (Windows OS 7,8,10) including, software distribution infrastructure, product lifecycle management, Anti-Virus end point protection security suite, as well as provide senior level operational support.
Required Skills:
MCSA/MCSA, VCP, Cloud Computing, Network+
Required Skills:
Location: Greenbelt, MD
Position Type: Contract
Rate: DOE
Role Description:
Position Description: The Desktop Service Engineer Support Engineer will primarily be responsible for the overall maintenance and support of the Windows desktop environment (Windows OS 7,8,10) including, software distribution infrastructure, product lifecycle management, Anti-Virus end point protection security suite, as well as provide senior level operational support.
Required Skills:
- The Desktop Service Engineer is expected to provide support and maintenance to all physical architectures on all remote locations as part of the 2020 Census
- Provide network services, desktop services, office print services, and shared services needed to support 2020 Census operations in all remote locations in scope for the 2020 Census
- Assist in the assessment of the current state of the office services architecture/design.
- Ensures adequate infrastructure monitoring, reporting, and alerting systems are in place. Identifies the need for new security technology solutions; designs, reviews and collaborates on the deployment of new solutions.
- Apply best practices, strategies, methodologies, and approaches to systems administration tasks and complex projects
- Knowledge of methods that manage the distributed desktop environment including: platform OS, Group Policy, security deployment protecting corporate data and resources from virus, malware and hacking; etc.
- Demonstrated knowledge of infrastructure security, including windows, Unix/Linux, desktop/laptop.
- Experience working with Office productivity tools and desktop management tools is desired
- Lead the definition of the direction and strategy for office services architecture/design to ensure the
- operational needs are being addressed against aggressive schedules.
- Provide support in various areas including Virtual Desktop Interface (VDI), Desktop as a Service, Wide Area Network (WAN) Networking, High Availability and COOP, Office WiFi, Voice over IP (VoIP), etc.
- Lead the development of action plans to design and implement solutions required to meet the 2020 office computing environment requirements
- Designs and documents Office Services architecture and associated designs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Provide enhancements or improvements to Office Services architecture by studying current designs and determining areas for improvement.
- Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Maintains system protocols, architecture, requirements, and associated design documents by enforcing traceability, updating procedures, analysing system and program changes.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
MCSA/MCSA, VCP, Cloud Computing, Network+
Required Skills:
- Creates OS image/build packages, application packages and undertake OS installation/troubleshooting.
- Understands AD structures, Global Policies (GPOs), User permissions
- Extensive knowledge of Windows 7 — 10 and Server 2003 - 2016
- Strong engineering skills in Windows server and desktop infrastructures
- Strong imaging and deployment skills
- Strong skills in patch management using WSUS and like technologies
- Automation and maintenance using Enterprise Management tools. SCCM preferred
- Software Packaging and deployment.
- Enterprise Management (SCCM, WSUS, Admin Studio)
- Exchange, SharePoint, Active Directory,
- Hardware, virtualization, and enterprise storage skills
- Excellent written and verbal communication skills
- Intermediate level knowledge of VDI and supporting technologies required for the delivery of virtual desktop services
- Ability to plan, prioritize, organize, schedule and execute assignments
- Strong analytical skills, with strong problem-solving capability
- Excellent interpersonal, presentation and communication skills
- Ability to work independently and as a member of a team
- Ability to lead moderately complex initiatives and solutions
- Experience identifying project milestones, phases, and elements; forming project teams; and establishing project budgets.
- Experience tracking project activity; resolving problems; publishing progress reports; recommending actions.
- Experience preparing technical reports by collecting, analysing, and summarizing information and trends.
- Demonstrated professional and technical knowledge through participation at educational workshops; understanding of current professional publications; and evidence of established/robust personal networks
- Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure work is performed to the right standard. Good attention to detail.
- Team Work: Able to enthuse and maintain team interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move an effort toward a common vision or goal.
- Leadership: Vision and drive to set the standard for your team and the support to enable team success. Able to work effectively at all levels in the organization.
- Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas applicable to the audience and context. Excellent active listening skills.
- Quantitative Management: Ability to determine and track process measures to deliver process effectiveness and efficiency.
- Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyse problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
- Results oriented: Able to drive things forward regardless of personal interest in the task
Source : Georgia IT Inc.
