Senior Desktop Support Analyst - TEKsystems
Columbus, OH 43081
About the Job
Description
Description
- Prioritize, communicate, triage, and resolve issues in a
timely manner.
- Provide 2nd level technical support for incidents that
cannot be resolved by the Service Desk; both in
person and remotely
- Maintain asset and software inventory
- Image, configure, and deploy computers
- Deploy and troubleshoot software and hardware
- Log incidents in given ticketing system
- Provide support for IT project implementations and
performs miscellaneous job-related duties as assigned
- Engage appropriate IT resources and teams to resolve
incidents that are beyond the scope of their ability or
responsibility
- Resolve complex technical problems experienced by
end-users
- Ability to analyze logs within multiple Microsoft
applications to resolve user issues
- Rebuild windows profiles
- Support PC replacement programs and emergency
exchanges
- Troubleshoot network related issues.
- Administer access to applications
- Evaluate, diagnose, and troubleshoot complex
hardware/software issues
- Analyze and resolve VPN and MFA related issues
- Create and contribute to process improvement
- Ability to work effectively in a team environment
- Maintain utmost confidentiality on all conversations,
documents, correspondence, research records,
information, data, etc.
Enterprise Req Skills
Troubleshooting,Windows,Customer service,servicenow
Job Title
Senior Desktop Support Analyst
Top Skills Details
1. General troubleshooting, Windows 11
2. Application support – doesn’t need to solve problems, just ask the right questions.
3. Service Now- huge plus but not required
4. Customer services/communications is huge for this manager
- Will to take someone with less skills if they have great communication.
External Communities Job Description
Provide employees with support on all aspects of End-User computing digital assets (including but not limited to
Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong
relationships. Communicate promptly on progress and handle customers with a professional attitude. Provide support for
incidents that require advanced troubleshooting skills that cannot be resolved by junior team members. As a senior member
of the team.
o Eligibility requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.