Senior Desktop Support Lead - TEKsystems

Description:

Serve as a team lead for 4-6 desktop support techs

• Take on all escalations for the end user support team

• Serve as subject matter expert for all AV platforms used (Zoom, Teams).

• Collaborate with Information Technology team and vendors to ensure equipment is maintained and functioning operationally.

• Support company events, such as company and department level town hall meetings/webinars (equipment setup, testing and event support).

• Engaging in root cause analysis of technical issues in order to assist with troubleshooting and issue resolution.

• Perform systems functionality checks and documenting, troubleshooting, resolving, and/or escalating any identified issues.

• Provide exceptional customer service at employees’ desks and remotely over the

phone using remote desktop tools.

• Assist employees with installation, configuration, and troubleshooting of computer hardware –

laptops, desktops, peripherals, printers, mobile devices, and conference room technology.

• Install and support desktop software for corporate laptops.

• Setup IT equipment at employees’ desks, in the labs, and in conference rooms.

• Assist with the onboarding and offboarding process. Provision/deprovision user accounts and

application access. Create and maintain laptop images.

• Create and administer email, web applications, and file systems.

• Document and resolve all tickets in a timely manner through ServiceNow (Switching to Fresh service)

• Manage and meticulously document employee hardware and software license usage.

• Interact with vendor support to resolve technical problems with hardware and/or software.

• Support in the testing and deployment of new applications and systems.

• Create and maintain internal IT knowledge base articles to document procedures and provide end user training.

Skills:

Desktop, intune, Windows, Troubleshooting, Active directory, Customer service

Additional Skills & Qualifications:

• Customer/Experience focused

• Comfortable under pressure & talking with C-Suite

• Organization, Time Management

• Pro-active vs. Re-active

Technical Skills

• If it's on the resume, they should be able to speak to it

• Strong T2/3 level technical skills

• Documentation

• Microsoft

o Active Directory/Azure

o Office 365

o Intune

• Audio/Video

o Zoom, Teams, Projectors, etc.

• Project management experience

Career

• Hungry and wants to grow

• Has interest in being a Lead/Mentor/Supervisor

• Is always reading up on technology and learning new ones

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.