Senior Digital Transformation Manager: Supply Chain and Customer Care - WernerCo

WHY Pro-Driven Brands ? BECAUSE WE ARE THE PRO'S CHOICE! You will find our market leading products and brands on trucks and job sites all over the world. Focusing on end users' needs drives our success. Our entire product development process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across America and the world, Pro-Driven brands are most preferred.

Senior Digital Transformation Manager: Supply Chain and Customer Care

 will play a pivotal role in leading and shaping our Customer, SIOP and Master Data technology strategies. You will be responsible for overseeing the development, implementation, and management of technology solutions that empower and elevate the customer experience. The oversight and management of Master Data will be a key element for success to support the Organizational development with new Tech solutions.

• Brand new role created! Looking for a transformative leader to utilize creativity and an entrepreneurial energy to lead and implement new technology driven solutions
• Candidate will work cross-functionally to understand customer requirements and create various options for resolution using cutting edge technology offerings
• Candidate will drive game-changing innovative solutions from beginning to end for full visibility and ownership of success
• Pioneering data-driven approaches and recommendations to improve ease of doing business with Pro Driven Brands will be paramount for success in this role
• Looking for a candidate with a visionary mindset but ability to pull teams together and work cross-functionally to drive solutions in a timely manner

Responsibilities

• Develop and implement a comprehensive customer technology strategy aligned with overall business goals.
• Develop and execute a comprehensive technology roadmap aligned with the overall supply chain strategy, execution, and optimization.
• Identify and implement opportunities to leverage technology to streamline processes, reduce costs, and improve customer service.
• Establish robust data governance and analytics capabilities to enable data-driven decision-making and identify areas for improvement.
• Develop and implement master data control processes to ensure accurate Customer and Item Master data.
• Lead and manage a team of business analysts.
• Oversee the selection, implementation, and ongoing optimization of customer-facing technologies (e.g., CRMs, self-service portals, chatbots).
• Analyze customer data and feedback to identify areas for improvement and drive innovation in customer technology.
• Partner with cross-functional teams (e.g., product, marketing, sales) to ensure customer technology initiatives are aligned with overall business objectives.
• Manage the customer technology budget and resources effectively.
• Stay abreast of emerging customer technology trends and assess their potential impact on the business.
• Develop and maintain strong relationships with key vendors and partners.

• Bachelor's degree in Supply Chain, Engineering, Information Technology, or a related field (MBA preferred).
• 7+ years of experience in operations, technology or a related field.
• Proven experience in leading and managing a team of business analysts.
• Proven experience in Master Data Management disciplines and strategies.
• Strong understanding of Business Tech trends and market developments.
• Experience in implementing customer-facing technology solutions.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines effectively.
• Passion for customer success and a commitment to business continuous improvement.

Pro-Driven Brands  is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Pro-Driven Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to Pro-Driven Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. Pro-Driven Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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